Kelsey Lund
Kelowna,BC
Summary
My name is Kelsey and I've been working in the hair care industry for two years. Before that, I spent thirteen years in retail management with YM Inc. Through my experience in both industries, I've gained valuable people skills, learned how to handle difficult and sensitive situations, and developed effective task completion and communication abilities. As a team leader, I believe in utilizing every team member's strengths to achieve success. I adopt a compassionate and goal-oriented approach to leadership and value effective communication, patience, and empathy. By creating a positive and productive work environment, I aim to benefit both individuals and the larger organization.
Overview
14
14
years of professional experience
Work History
Salon Leader / Manager
Chatters Hair Salon
05.2022 - Current
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Encouraged ongoing professional development among staff by organizing workshops, seminars, and training sessions with industry experts.
- Developed salon marketing strategies to drive customer loyalty and attract new clients.
- Adapted salon offerings according to emerging trends in the beauty industry, keeping the business competitive within its market.
- Facilitated strong communication between staff members to ensure seamless coordination of appointments and services rendered.
- Handled customer complaints tactfully, delivering resolutions that fostered trust in the salon''s commitment to excellent service.
- Managed inventory efficiently, reducing product waste and ensuring adequate stock levels at all times.
- Established a welcoming environment for clients while managing front desk responsibilities such as greeting customers, handling payments, and answering inquiries.
- Oversaw staff recruitment, training, and retention efforts to build a cohesive and talented team of professionals.
- Conducted regular performance reviews for continuous improvement of staff skills and overall salon operations.
- Delegated workplace responsibility to appropriate staff.
Manager / Visual Manager
YMinc
10.2010 - 05.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
BBA -
Capilano University
North Vancouver, BCSkills
- Problem-solving skills
- Decision-making skills
- Team Management
- Employee Motivation
- Appointment Scheduling
- Task Delegation
- Strategic Planning
- Brand Awareness
- Employee Development
- Inventory controls
- Business Development
- Industry Trends
- Salon safety
- Customer Service
- Time Management
- Effective Multitasking
- Team Collaboration
- Microsoft Office
- Employee Recruiting
- Willing To Travel
- Employee Training
- Social Media Marketing
- Product Sales
- Shift Scheduling
Hobbies and Interests
- Skiing
- Painting
- Music
- Movies
- Pop culture
Timeline
Salon Leader / Manager
Chatters Hair Salon
05.2022 - Current
Manager / Visual Manager
YMinc
10.2010 - 05.2022
BBA -
Capilano University
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