Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Lozano

Sonora

Summary

Versatile worker ready to secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.

I would like to add that I truly believe that authentic people skills and contagious positivity are something that cannot be taught, and I am ready to learn all other important details of the job!

Overview

11
11
years of professional experience

Work History

Customer Service Representative

TTEC (Covered California)
09.2025 - Current
  • Assisted customers in navigating Covered California's health insurance options and enrollment process.
  • Resolved customer inquiries efficiently using CRM software to track and update service requests.
  • Educated clients on eligibility requirements and deadlines for various health plans available.
  • Collaborated with team members to ensure timely responses to customer inquiries and concerns.

Customer Service Representative

Prime Communications
02.2019 - 02.2025
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Customer Service Representative

Orchard Supply Hardware
04.2015 - 11.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring accurate cash handling and reconciliation.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Theodore Bird High School
Sonora, CA
01-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Documentation

Timeline

Customer Service Representative

TTEC (Covered California)
09.2025 - Current

Customer Service Representative

Prime Communications
02.2019 - 02.2025

Customer Service Representative

Orchard Supply Hardware
04.2015 - 11.2018

High School Diploma -

Theodore Bird High School
Kelsey Lozano