Kelsey Lozano
Sonora
Summary
Versatile worker ready to secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.
I would like to add that I truly believe that authentic people skills and contagious positivity are something that cannot be taught, and I am ready to learn all other important details of the job!
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TTEC (Covered California)
09.2025 - Current
- Assisted customers in navigating Covered California's health insurance options and enrollment process.
- Resolved customer inquiries efficiently using CRM software to track and update service requests.
- Educated clients on eligibility requirements and deadlines for various health plans available.
- Collaborated with team members to ensure timely responses to customer inquiries and concerns.
Customer Service Representative
Prime Communications
02.2019 - 02.2025
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative
Orchard Supply Hardware
04.2015 - 11.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Theodore Bird High School
Sonora, CA01-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Documentation
Timeline
Customer Service Representative
TTEC (Covered California)
09.2025 - Current
Customer Service Representative
Prime Communications
02.2019 - 02.2025
Customer Service Representative
Orchard Supply Hardware
04.2015 - 11.2018
High School Diploma -
Theodore Bird High School