KELSEY LINEBAUGH
Niagara Falls
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
2026
2026
years of professional experience
Work History
Reservation Specialist
Great Blue Resorts
2025 - Current
- Managed incoming reservation requests through phone and email, ensuring accuracy and timely responses.
- Coordinated with team members to streamline booking processes and enhance customer service experiences.
- Utilized property management systems to process reservations, cancellations, and modifications efficiently.
- Provided support during peak seasons, adapting quickly to changing demands and maintaining service quality.
- Processed payments and reconciled them
Sales Supervisor
Shoe Company
2018 - 2021
- WORK ON A CASH REGISTER HANDLING DEBIT, CASH, CREDIT CARD PAYMENTS.
- CLEANED AND ORGANIZED STORE.
- PREPPED THE STORE FOR YEARLY INVENTORY.
- WORKED ON SALES FLOOR SELLING THE PRODUCTS.
- Supervised daily operations to ensure exceptional customer service and smooth workflow.
- Trained and mentored new sales associates on product knowledge and sales techniques.
- Developed staff schedules to maximize coverage during peak hours and improve efficiency.
- Resolved customer complaints effectively, promoting positive shopping experiences and retention.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
CUSTOMER SERVICE MANAGER
WALMART
2015 - 2017
- Oversee our customer service team
- Manage and train Customer Associates
- Interact with customers, responding to their questions and guiding them to the appropriate services.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Led customer service team to enhance satisfaction through effective training and mentoring initiatives.
- Trained staff on conflict resolution techniques, significantly reducing escalation rates among customer interactions.
Manager
Dollar Values Party Store
2013 - 2016
- MANAGER/CASHIER, DOLLAR VALUES PARTY STORE.
- Ordered all supplies for the store.
- Trained new employees.
- Basic bookkeeping.
- Counted all money in all registers at end of day.
SECERTARY/Assistant Bookkeeper
METRO HOMES BUILDING GROUP
2004 - 2015
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals 1.Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Processed invoices and reconciled accounts to ensure timely payments.
- Maintained accurate financial records using QuickBooks and Excel spreadsheets.
- Assisted in payroll processing and employee expense reimbursements.
- Conducted monthly bank reconciliations to verify account balances.
Education
Food Handlers Degree -
Niagara College
Welland01-2025
SMART SERVE, NIAGARA COLLEGE
Niagara College2003
HIGH SCHOOL DIPLOMA - undefined
Stamford Collegiate
Niagara Falls, ON2002
Skills
- Extensive experience in servicing Team Player with a can-do attitude
- customers, by telephone, in person 5 years' supervisory experience
- Both verbal and written skills are Strong
- Bookkeeping
- Data Entry
- Reservation software
20 years of customer service
- Administrative experience
- Revenue management
- Telephone reservations
- Phone etiquette
- Schedule maintenance
- Upselling proficiency
Languages
English
Native or Bilingual
Timeline
HIGH SCHOOL DIPLOMA - undefined
Stamford Collegiate
Reservation Specialist
Great Blue Resorts
2025 - Current
Sales Supervisor
Shoe Company
2018 - 2021
CUSTOMER SERVICE MANAGER
WALMART
2015 - 2017
Manager
Dollar Values Party Store
2013 - 2016
SECERTARY/Assistant Bookkeeper
METRO HOMES BUILDING GROUP
2004 - 2015
Food Handlers Degree -
Niagara College
SMART SERVE, NIAGARA COLLEGE