Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Kelsey Krelekamp

Kelsey Krelekamp

Chilliwack

Summary

Diligent administrative professional with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Snowcrest Foods
06.2014 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Accounts Recieveable

Snowcrest Foods
06.2014 - Current
  • Effectively managed a diverse portfolio of accounts, balancing priorities to ensure all clients received excellent support.
  • Improved financial reporting accuracy by rigorously reviewing and reconciling general ledger accounts on a regular basis.
  • Assisted clients in navigating digital platforms, helping them better understand their financial options and make informed decisions about their accounts.
  • Demonstrated strong problem-solving skills by identifying potential challenges related to customer accounts or credit processes and implementing appropriate solutions in a timely manner.
  • Assisted in reviewing new accounts for credit risk indicators and compliance.
  • Reviewed weekly reports and performed administrative changes to accounts.
  • Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.
  • Implemented effective strategies for reducing outstanding accounts receivables and improving cash flow.

Bakery Clerk

Coopers Foods
02.2014 - 06.2014
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Inspected goods to establish accurate pricing and labeling.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.

Licensed Medical Aesthetician

Body Bar Laser Clinic
08.2012 - 02.2013
  • Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
  • Educated clients on proper skincare routines, leading to improved long-term results and overall wellbeing.
  • Improved skin health and appearance for clients with various skin concerns through customized facials and peels.
  • Provided pre-and post-operative care for surgical patients by administering appropriate treatments such as lymphatic drainage massages.
  • Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
  • Performed thorough skin assessments, enabling tailored treatment plans for each individual''s needs.
  • Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
  • Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
  • Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
  • Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
  • Developed successful treatment packages that catered specifically to the unique needs of each client demographic.
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.
  • Stocked treatment rooms with proper supplies.
  • Advised clients on proper home-care regimens.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Welcomed clients arriving for appointments.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Educated patients on treatment options.
  • Created repeat business by developing long-term relationships with regular customers.
  • Discussed procedures and treatment options with clients.
  • Performed consultations for patients before scheduling treatments.

Food Service Worker

Dairy Queen Grill & Chill
01.2010 - 09.2010
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Education

No Degree - Medical Esthetics

All Body Laser Corporation
Coquitlam, Bc
05-2012

High School Diploma -

Abbotsford School of Integrated Arts
Abbotsford, Bc
06-2011

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Time management
  • Cash handling
  • Complaint resolution
  • Customer relations
  • Decision-making
  • Excellent time management skills
  • MS office

Certification

Foodsafe certification level 1

Interests

  • Cooking
  • Crafting and DIY Projects
  • Gym Workouts
  • Baking
  • Astrology

Timeline

Customer Service Manager

Snowcrest Foods
06.2014 - Current

Accounts Recieveable

Snowcrest Foods
06.2014 - Current

Bakery Clerk

Coopers Foods
02.2014 - 06.2014

Licensed Medical Aesthetician

Body Bar Laser Clinic
08.2012 - 02.2013

Food Service Worker

Dairy Queen Grill & Chill
01.2010 - 09.2010

Foodsafe certification level 1

No Degree - Medical Esthetics

All Body Laser Corporation

High School Diploma -

Abbotsford School of Integrated Arts

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Kelsey Krelekamp