Kelsey Kirk
Cambridge,Canada
Summary
Highly motivated Crew Member with a positive attitude and a flexible schedule. Adept at working independently and collaboratively, thriving in fast-paced environments and consistently delivering exceptional results. Committed to providing excellent customer service by warmly greeting all customers in a friendly and professional manner. Eager to take on additional responsibilities to contribute to the smooth operation of restaurant activities.
Overview
11
11
years of professional experience
Work History
Manager
Tim Hortons
06.2023 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Supervisor
Tim Hortons
03.2014 - 09.2024
- Designed aesthetically pleasing bakery items.
- Maintained cleanliness of work areas continually.
- Managed timely replenishment of items during the day.
- Recognized often by customers for exceptional service delivery.
- Provided support to colleagues when needed.
- Maintained product quality through effective preparation, storing, rotating, and stocking.
- Handled customer transactions efficiently.
- Enhanced customer satisfaction by resolving issues immediately.
Education
High School Diploma -
St. Benedict's Secondary School
Cambridge, Ontario12.2010
Skills
- Responsible
- Effective Time Management
- Efficient Learner
- Efficient Multi-Tasking
- Excellent customer service skills
- Maintaining Cleanliness
- Effective Financial Transactions
- Mathematical Competence
Languages
English
Native or Bilingual
Timeline
Manager
Tim Hortons
06.2023 - 09.2024
Supervisor
Tim Hortons
03.2014 - 09.2024
High School Diploma -
St. Benedict's Secondary School
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