Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Kelsey Johnson

Halifax,NS

Summary

To secure a challenging position in a forward-thinking organization where I can utilize my diverse skills to drive innovation and achieve meaningful results. With a proven track record, I am committed to contributing positively while continuously expanding my expertise and embracing new challenges for growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Junior Fleet Manager

Classic Freight Transport
01.2023 - Current
  • Monitor and optimize tractor productivity, including miles driven per week and hours per week
  • Manage fuel efficiency and minimize idle time to reduce operational costs
  • Schedule and oversee vehicle maintenance, including preventative maintenance and motor vehicle inspections
  • Ensure compliance with maintenance schedules and repair requirements
  • Coordinate and communicate effectively with drivers and brokers
  • Schedule driver shifts, manage driver retention strategies, and provide training and development opportunities
  • Monitor driver performance, hours of service, and compliance with safety regulations
  • Address driver concerns, feedback, and performance issues
  • Enforce safety standards and safe working practices among drivers and equipment
  • Ensure compliance with hours-of-service regulations and all relevant transportation laws
  • Collaborate with regulatory agencies and ensure that the fleet adheres to local and federal regulations.

Sales and Service Support Advisor

Scotia Jamaica Life Insurance Company ltd.
06.2016 - 07.2021
  • Ensure a steadfast commitment to delivering top-notch post-sale service to customers, maintaining a consistent level of excellence
  • Played a key role in driving sales of insurance policies through, such as generating leads, cultivating client relationships, presenting policy options, and closing sales
  • Play a role in enhancing SJLIC's profitability by supporting sales endeavors in accordance with the company's established standards
  • Participate in various aspects of SJLIC's Customer Relationship Management Strategy
  • Safeguard the confidentiality of customer data at all times
  • Handle the preparation and collation of new business documents, ensuring their timely submission to the Head Office for processing
  • Contribute to both Worksite Marketing and Off-site Marketing activities as needed.

Customer Relations Representative

The Bank of Nova Scotia Jamaica Ltd.
11.2015 - 06.2016
  • Promoted the adoption of alternate channels such as ATMs, online banking, and mobile banking to enhance customer experience and convenience
  • Assisted customers in the seamless signup process for online and mobile banking platforms, ensuring ease of access and utilization
  • Directed customers to the appropriate banking services to meet their specific needs, ensuring efficient and personalized service delivery
  • Collaborated closely with the personal banking team to ensure comprehensive support and assistance for customers, contributing to their overall financial well-being.

Education

Advanced Diploma - International Business

Nova Scotia Community College, Truro Campus
Truro, NS
06.2023

Bachelor of Science - Management Studies (Emphasis Human Resource Management)

Northern Caribbean University
Mandeville JA
01.2015

Skills

  • Time Management
  • Problem Solving
  • Customer Service
  • Scheduling
  • Effective Communication
  • Teamwork
  • Attention to Detail
  • Creativity
  • Analytical Skills
  • Preventive Maintenance
  • MS Office Suite
  • Driver management

Certification

  • Occupational Health & Safety Act (OHS) - Issued by Nova Scotia Community College, Truro Campus
  • Workplace Hazardous Materials Information Systems (WHMIS) - Issued by Nova Scotia Community College, Truro Campus

Awards

Sale and Service Support Advisor Champion award was awarded to me the following years:

  • Q2 2021: Highest settled policies
  • Semi-annual 2020: Highest settled policies
  • Semi-annual 2020: Highest referrals
  • Q2 2019: Highest referrals
  • Semi-annual 2018: Highest settled policies

Timeline

Junior Fleet Manager

Classic Freight Transport
01.2023 - Current

Sales and Service Support Advisor

Scotia Jamaica Life Insurance Company ltd.
06.2016 - 07.2021

Customer Relations Representative

The Bank of Nova Scotia Jamaica Ltd.
11.2015 - 06.2016

Advanced Diploma - International Business

Nova Scotia Community College, Truro Campus

Bachelor of Science - Management Studies (Emphasis Human Resource Management)

Northern Caribbean University

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Kelsey Johnson