Hi, I’m
Kelsey holdner
Customer service
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
12
years of professional experience
Work History
Italian centre shop
Team Lead/Cashier
08.2015 - Current
Job overview
- I handle cash, help customers find what they need greet and welcome customers in a friendly matter
- Stock/clean/cash outs
- As the team leader i help guide my team to strive to be better and making sure they are doing a great job and always paying attention to detail, making sure customers needs are always met
- Team lead seasonal baskets / filing paperwork
- Making baskets for the store/customers and custom orders for companies
- Making sure the team follows job orders
- Always works as a team helped one another
- Communicating with one another to achieve all jobs to be done
- Filing paperwork for all the jobs that were completed and stored away correctly
- Cleaning duties to ensure a better job to be done
- As the team lead I make sure my team works well together and are communicating with one another and being able to brain storm together and complete any jobs in a timely manner to strive to be a better team.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Classic landscapes
Cashier
08.2014 - 11.2014
Job overview
- Clean store, help customers get there orders ready, organize store, radio out every order, help in greenhouse with plants pruning, watering etc.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Close store duties clean upstairs and downstairs garbage, sweep,mop cash out till.
Pet cetera
Sales Associate/Keyholder
03.2014 - 05.2014
Job overview
- Able to help customers, clean store, stocking , clean grooming, clean daycare, key holder responsibilities - deposits, count money , close store/open store , give duties , take care of animals/ small animals
- Skills Used
- Able to do deposits, count money, taking care of animals, opening store/ closing / stocking /cashier/ customer service.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
Dairy Queen Grill & Chill
Cashier/Customer Service
03.2011 - 12.2013
Job overview
- Customer service taking orders, cleaning, stock, drive thru, stocking shelves
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Canada Safeway
Cashier/Customer Service
11.2008 - 12.2009
Job overview
- Working with costumers, making sure there needs are met, using cash register, stocking, cashing in and out at every shift
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
W.P Wagner - Edmonton
High School Diploma
2009
Skills
- Great time management skills, Very good inter-personal skills, great communication skills
- Hands on with my work, love working as a team leader as well working with a team Great sale/retail
- Experience, good with computers 30 w/pm quick learner
- Cashiering
- Cash Handling
- Time management
- English
- Additional Information
- Cash Counting Machine Operations
- Credit and Cash Transactions
- Identification Checks
- Refunds and Exchanges
- Cleaning and Sanitizing
- Staff Training
- Verbal and Written Communication
- Cash Register Systems
- Till Counting
- Product Knowledge
- Money Handling
- Customer Service Excellence
References
Sebastian Campana (780) 604-3292
Glenn Walker (780) 468-2926
Kelly Butt (780) 231-0801
Kyndra Bierman (780) 200-7415
Timeline
Team Lead/Cashier
Italian centre shop
08.2015 - Current
Cashier
Classic landscapes
08.2014 - 11.2014
Sales Associate/Keyholder
Pet cetera
03.2014 - 05.2014
Cashier/Customer Service
Dairy Queen Grill & Chill
03.2011 - 12.2013
Cashier/Customer Service
Canada Safeway
11.2008 - 12.2009
W.P Wagner - Edmonton
High School Diploma
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