Kelsey Harper
Calgary,AB
Summary
Highly motivated individual with an exceptional skill set. Forward-thinking, motivated and passionate about aligning company goals with objectives. Highly organized, analytical and skilled at managing an array of business needs. I am looking for a positive atmosphere to expand my learnings, knowledge and skill set.
Overview
17
17
years of professional experience
Work History
Service Coordinator
Beyond Transmissions And Auto Service
09.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Corporate & Agency Sales Manager/Business Systems Coordinator
WestJet
03.2019 - 12.2021
- Analyze and interpret data to identify opportunities for revenue growth and market development
- Renegotiate incentive programs and contract renewals to maintain and increase revenue and market share with partners
- Became a product expert, educating Corporate partners, Travel Managers, Travel Agencies, and Travel Management companies on full suit of products, services,and industry information
- General Administrative duties, including maintaining client database systems and reporting tools to ensure accuracy and consistency
- Work with Airline partners on joint contract opportunities
- Prepared educational materials such as module summaries, and informational packets.
- Provided ongoing support for Corporate business site program through UAT and BETA testing
- Gathered feedback, Planned and executed quarterly Corporate booking site enhancements
- Fully supported the Corporate business site through all company wide projects
- Managed Corporate and Agency sales email support inbox
Account Implementation/Business Systems Coordinator
WestJet
03.2018 - 03.2020
- Coordinated support responses to customer issues, verifying closure of all concerns and correction of all deficiencies through UAT and BETA testing
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Host weekly triage calls with management and developers to ensure site efficiency and positive user experience
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Provided full support of account implementation and business systems functionality to the Corporate Sales team
- Managed Corporate and Agency sales email support inbox
- Developed and maintained long-term relationships with clients, fostering strong service bonds.
Corporate Inside Sales (1 Year Position)
WestJet
03.2016 - 03.2018
- Assisted with the Launch of the Corporate Inside Sales team
- Contacted small medium enterprise accounts to implement the Business travel program while gaining further knowledge and understanding of the partners business
- Provided corporate account reporting along with hosting quarterly and annual partner reviews
- Worked with Project Management team to provide UAT testing prior to launch of the new corporate business booking site
- Provided post launch support to all corporate business, corporate sales team and leadership teams for the Corporate booking site
- Utilized business strategies and innovative techniques to grow and maintain corporate business year over year.
Travel Support Team Sales Agent
WestJet
05.2014 - 03.2016
- Support the needs of Travel Agent partners with , booking air, vacation and specialty packages.
- Provide additional support during irregular operations
- Assisted the travel support team with additional floor support and knowledge to resources within the role
- Maintained a high sales ranking within the team
Assistant Manager/Service Advisor
Integron Automotive Service
03.2007 - 05.2014
- Planned employee training exercises to increase employee performance and job satisfaction.
- Assisted Customers with their automotive repairs and maintenance decisions
- Worked as a team to endure proper customer care and satisfaction
- Implemented employee engagement, shop duties and responsibilities to successfully benefit both employee and business needs
- Ordering parts, maintaining parts inventory to complete daily work orders
- Responsible for payroll, health benefits, and all other administrative duties for employer and employees
- Completed daily accounting, bank deposits and monthly reports for owner
- Prepared and maintained fleet service contracts
Education
Essentials in Human Resource Management
Udemy
Online09.2021
Ready, Safe, Travel Course
The Global Business Travel Association (GBTA)
05.2021
IMPAX Global Sales Performance Training
IMPAX Corporation
09.2019
High School Diploma -
Dr. E. P. Scarlett High School
Calgary, AB06.2002
Skills
- Corporate leadership
- Adaptability
- Interpersonal skills
- Time management
- Active listening
- Problem solving
- Notetaking and Documentation
- Organizational Skills
- Resource Utilization
- Client Relationship Management
- Excellent Communication
Languages
English
Full Professional
References
References available upon request.
Timeline
Service Coordinator
Beyond Transmissions And Auto Service
09.2022 - Current
Corporate & Agency Sales Manager/Business Systems Coordinator
WestJet
03.2019 - 12.2021
Account Implementation/Business Systems Coordinator
WestJet
03.2018 - 03.2020
Corporate Inside Sales (1 Year Position)
WestJet
03.2016 - 03.2018
Travel Support Team Sales Agent
WestJet
05.2014 - 03.2016
Assistant Manager/Service Advisor
Integron Automotive Service
03.2007 - 05.2014
Essentials in Human Resource Management
Udemy
Ready, Safe, Travel Course
The Global Business Travel Association (GBTA)
IMPAX Global Sales Performance Training
IMPAX Corporation
High School Diploma -
Dr. E. P. Scarlett High School
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