Kelsey Gilmore
Orland
Summary
As a Regional Admissions Coordinator at Glenn Medical Center, I have a proven track record in optimizing admissions processes and enhancing patient satisfaction. Skilled in data verification and referral management, I foster collaboration across departments while maintaining strong relationships with case managers. My hospitable approach and problem-solving abilities drive successful patient experiences.
Overview
10
10
years of professional experience
Work History
Regional Admissions Coordinator
Glenn Medical Center
09.2017 - Current
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Compiled and analyzed data to track admission trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents needed.
- Maintained accurate records of admissions data, ensuring timely decision-making and reporting.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Handled inquiries from prospective patients to provide detailed information regarding admissions process.
- Managed a high volume of referrals, resulting in a smooth admitting process for all hospitals involved.
- Enhanced patient/family satisfaction with the admissions experience through timely communication and personalized support.
- Conducted detailed tours of campus facilities, fostering welcoming environment to families that increased prospective patient interest.
- Streamlined application review procedures to ensure timely and fair admissions decisions.
- Developed and maintained strong relationships with other hospitals case managers, enhancing institution's reputation and incoming referral rates.
- Collaborated with facility and staff to identify and address admission/staffing challenges.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Initiating IP/SwingBed authorizations and working with nurse reviewers for concurrent review through discharge.
- Assisted billers with appeals for denied claims.
- Experience as a Work Comp Representative
Bartender
The Last Stand
05.2016 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Medical Assistant
Randy Landis Oral & Facial Surgery
04.2015 - 05.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physician with surgeries, including preparing operating room and sterilizing instruments.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Received Dental Xray Certification
Education
Orland High School
Orland, CASkills
- Strong organization
- Data verification
- Referral management
- Well-versed in insurance
- Marketing
- Medical terminology proficiency
- Hospitable and friendly
- Problem-solving
- Teamwork
- Medical admissions processes
Languages
English
Timeline
Regional Admissions Coordinator
Glenn Medical Center
09.2017 - Current
Bartender
The Last Stand
05.2016 - 09.2017
Medical Assistant
Randy Landis Oral & Facial Surgery
04.2015 - 05.2016
Orland High School
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