KELSEY GERRALD
Etobicoke,ON
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Recreation Aide
Hawthorne Place Care Centre
04.2023 - 08.2023
- Communicated accurate information about available services and facilities to promote enrollment.
- Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
- Delivered recreational programs to meet needs and preferences of diverse resident population.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Nanny
University of Toronto Child Care Centre
01.2023 - 02.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Encouraged children to be understanding and patient with others.
Food Counter Attendant
Tim Hortons
02.2019 - 10.2022
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
Order Picker
Warehouse
08.2017 - 01.2018
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Store Assistant
Globo Shoes
02.2016 - 07.2017
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Remained calm and composed in tense situations involving angry or upset customers.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Answered questions about store policies and addressed customer concerns.
COVID-19 Screener
Villa Colombo Vaughn Di Poce Centre
06.2016 - 08.2016
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
Education
High School Diploma -
West Humber Collegiate Institute
Toronto, ON06.2022
Diploma - Early Childhood Care And Education
George Brown College
Toronto, ON06.2024
Skills
- Ability to work under pressure with minimal supervision, proactive, hardworking
- And bestowed with skills in problem-solving and reliable
- Excellent verbal and non-verbal communication, listening, good analytical
- Interpersonal, time management and strong team player skills
- Highly personal integrity, able to relate to and create trust in all, good
- Organizational, excellent customer service skills and result oriented
- Ability to adopt a flexible approach to meet the needs of the business, great
- Attention to detail, negotiating skills and ready to take instructions
- Proficient in billing, payment processing, ordering procedures, counter
- Restocking, credit card transaction processing, good in front counter work
- Product Knowledge and customer assistance
- ERP &TECHNICAL SKILLS
- Microsoft Office Suite
- Safety Techniques
- Resident Engagement
- Cleaning Methods
Additional Information
Koreta Thames
Phone Number: 647-563-6968
Janelle Burke
Phone Number: 416-268-4152
Timeline
Recreation Aide
Hawthorne Place Care Centre
04.2023 - 08.2023
Nanny
University of Toronto Child Care Centre
01.2023 - 02.2023
Food Counter Attendant
Tim Hortons
02.2019 - 10.2022
Order Picker
Warehouse
08.2017 - 01.2018
COVID-19 Screener
Villa Colombo Vaughn Di Poce Centre
06.2016 - 08.2016
Store Assistant
Globo Shoes
02.2016 - 07.2017
High School Diploma -
West Humber Collegiate Institute
Diploma - Early Childhood Care And Education
George Brown College
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