Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kelsey Eason

Orillia,Canada

Summary

Driven esthetician student with a strong desire to excel in a spa-based environment. Proven track record of delivering exceptional customer service and ensuring satisfaction. Highly focused on teamwork and adaptability, consistently meeting changing needs. Efficiently manages multiple tasks, handles customer inquiries, and maintains a clean and organized workspace. Known for reliability and results-driven approach, with a positive attitude and excellent communication skills. Seeking meaningful employment in an established reputable organization that offers opportunities for advancement, further education, and training.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/Bartender

Studabakers Beachside
05.2022 - Current
  • Gave personalized exceptional customer service in a high turnover busy restaurant
  • Checked in with guests to ensure meals and beverages were up to their standards and corrected any complaints to make sure customers left satisfied
  • Thoroughly stocked and disinfected the bar and restaurant according to a cleaning schedule
  • Brought a positive attitude into the workplace and helped fellow coworkers when they were overwhelmed
  • Trained various new staff members on both the bartending and serving aspects of the job
  • Trusted with a management code to QSA, void, and edit counts for menu items
  • Built positive relationships with regular customers

Multi Service Worker/Home Assistant Worker

Georgian Manor
11.2020 - 05.2022
  • Kept common areas as well as individual apartments on the premises disinfected up to covid-19 regulations
  • Worked exceptionally well in a team-based environment
  • Cared for the vulnerable public, as well as people of all different age demographics
  • Prepared meals and snacks according to individualized dietary menus, served food and beverages according to these plans
  • Worked front and back of house in the homes bistro, serving, cash handling, and preparing food according to food safety guidelines
  • Ensured all food products were at peak freshness and were disregarded appropriately if not

Hairstyling Apprentice

Envy Hair Salon
09.2019 - 03.2020
  • Sanitized and disinfected all salon tools and equipment
  • Maintained salon's cleanliness up to Occupational Health and Safety Act standards
  • Balanced both the cleaning and disinfectant duties the salon required in a timely manner whilst still being attentive to guests
  • Ensured positive client interaction and satisfaction
  • Reception, booking and administrative duties

Salon Assistant

The Strand Hair Salon
03.2018 - 09.2018
  • Maintained the salon's cleanliness to Occupational Health and Safety Act standards
  • Multitasked various duties in a fast moving environment
  • Catered to any and all personal or service based needs clients had
  • Shampooed clients and assisted in a large variety of salon services

Hostess

Kelsey's Roadhouse
10.2017 - 03.2018
  • Welcomed guests and accommodated their specific needs
  • Attentive to the flow of guests and prioritized as well as organized my various cleaning and sanitation duties around slow times
  • Responsible for keeping a well-organized reservation timetable and organized the restaurant to accommodate it
  • Checked in with guests to ensure satisfaction with services given

Employee/ Trainer

Tim Hortons
09.2015 - 10.2017
  • Organized the shifts team and supervised their actions
  • Delivered excellent services in a fast paced environment
  • Prepared back-up stock and organized refrigerated and frozen foods with dated labels
  • Consistently followed sanitizing procedures before, during, and after every guests order
  • Finished every shift guaranteeing all larger cleaning procedures were met and completed
  • Accommodated and corrected any customer concerns or complaints and ensured they left satisfied

Education

Esthetician and Spa Management -

Georgian College
Barrie, ON
08.2026

Hairstyling Diploma Program - Honours -

Georgian College
Barrie, ON
09.2019

Ontario Secondary School Graduation Diploma - Honours -

Georgian Bay District Secondary School
Midland, ON
06.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Teamwork
  • Leadership
  • Communication
  • Organization
  • Time management
  • Fast learner
  • Focused and Calm under pressure
  • Microsoft applications
  • Confidentiality
  • Service delivery

Certification

CBON certified

Updated CPR and First Aid training

Certified in Workplace Hazardous Materials Information System

Certified in IPAC Core Competencies

Ministry of Labour Work Safety and Awareness Certificate

Smart Serve Certified

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Regularly practice mindfulness and meditation for overall wellness
  • New love for reading and participating in a book club

Timeline

Server/Bartender

Studabakers Beachside
05.2022 - Current

Multi Service Worker/Home Assistant Worker

Georgian Manor
11.2020 - 05.2022

Hairstyling Apprentice

Envy Hair Salon
09.2019 - 03.2020

Salon Assistant

The Strand Hair Salon
03.2018 - 09.2018

Hostess

Kelsey's Roadhouse
10.2017 - 03.2018

Employee/ Trainer

Tim Hortons
09.2015 - 10.2017

Hairstyling Diploma Program - Honours -

Georgian College

Ontario Secondary School Graduation Diploma - Honours -

Georgian Bay District Secondary School

Esthetician and Spa Management -

Georgian College

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