Kelsey Duncan

For more almost four years, I have successfully ran shifts in all day parts, including opening and closing procedures. I use the tools that are provided to me to strategically place partners and lead a smooth shift. I coach partners on things that are out of standard while also being kind and professional. I encourage baristas as they work hard, answer questions and train as needed, and keep an uplifting environment that is fun to work in. I lead by example and make sure to follow all standards at all times.

• Trained new employees on company policies and procedures.
• Identified opportunities for process improvements through data analysis.
• Resolved customer complaints in a timely manner.
• Addressed any issues that arose during the shift in a proactive manner.
• Assigned tasks to team members based on their strengths and skill sets.
• Developed strategies for improving operational efficiency and customer service levels.
• Conducted weekly inventory of supplies, equipment, and food items.
• Provided on-the-job training to new staff members.
• Resolved conflicts between staff members in a timely manner.
• Provided feedback to employees regarding their performance in order to improve productivity.
• Investigated accidents or incidents occurring during shift hours.
• Monitored staff performance to ensure quality standards were met.
• Assisted customers with product selection when needed.
• Served as a role model for other employees by demonstrating professional behavior at all times.
• Communicated clearly with employees regarding job duties, expectations, and policies.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Ensured all safety and sanitation regulations were met throughout the shift.
• Assisted upper management with daily operations to meet standards of service and quality.
• Completed opening and closing duties to facilitate business operations.
• Taught staff upselling techniques to meet revenue targets.
• Coached team members to increase productivity and reduce workplace accidents.
• Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

I sold insurance polices including home, auto, life, and health insurance. I also managed and maintained customer’s accounts, provided information to them as needed, made changes and updates to current policies, and had in-person meetings with customers/potential customers.

• Worked with cross-functional teams to achieve goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Negotiated with underwriters to obtain competitive rates for customers.
• Identified cross-selling opportunities among existing customers.
• Generated leads through cold calling, networking, referrals, and other marketing initiatives.
• Identified opportunities for upselling additional products or services based on customer needs.
• Assisted clients in selecting appropriate coverage options for their needs.
• Ensured that all required documents are properly filled out before submission.
• Prepared presentations outlining product features, benefits, pricing plans.
• Reviewed insurance policies periodically to make sure they meet customer needs.
• Advised clients on coverage amounts needed based on individual circumstances.
• Built relationships with existing clients by providing exceptional service.
• Provided guidance about different types of insurance products available.
• Responded promptly to customer inquiries regarding product availability or pricing.
• Responded to inquiries and explained product features and service advantages to potential customers.
• Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
• Pursued continued professional development through insurance workshops, course and webinars.

• Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
• Greeted customers at their door and introduced myself.
• Explained the benefits of purchasing the product compared to competitors' offerings.
• Provided detailed information about the products being sold and answered customer questions.
• Maintained up-to-date knowledge on new products and services available for sale.
• Developed a rapport with potential customers by engaging in friendly conversation.
• Attended weekly team meetings to discuss sales strategies and targets.
• Organized marketing materials such as brochures, flyers and pamphlets for distribution.
• Achieved or surpassed monthly sales quotas.

• Maintained detailed records of client interactions and case notes.
• Collaborated with social service agencies to ensure that all criteria were met prior to an adoption being finalized.
• Facilitated the placement of children in need of adoption into permanent homes.
• Drafted court reports on the progress of adoptions.
• Attended conferences, workshops, seminars and trainings related to adoption policies and procedures.
• Assisted with legal paperwork related to adoption proceedings.
• Advocated for increased awareness about available resources for those considering adoption.
• Researched laws governing international adoptions and provided information to interested parties.
• Conducted home studies for prospective adoptive parents.

I worked at Target for almost four years in a variety of departments. I worked as a cashier, deli clerk, shelf stocker, and cafe attendant.

• Operated cash register to process customer purchases accurately and efficiently.
• Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
• Resolved customer complaints promptly and professionally according to company policies.
• Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
• Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
• Implemented effective visual merchandising strategies to maximize sales potential of products on display.
• Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
• Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
• Coordinated with backroom staff to ensure timely replenishment of sold-out items.

• Monitored performance of crew members in the field, providing feedback and guidance when needed.
• Ensured that all safety protocols were followed during training sessions.
• Provided ongoing coaching and mentoring to crew members to increase productivity levels.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Educated customers on menu items, product ingredients and nutritional values.
• Checked expiration dates on all products before serving them to customers.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Maintained organized storage areas for food products, beverages and restaurant supplies.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Monitored quality of food served to ensure it met company standards for presentation and temperature.
• Packed fast food products in approved containers, cups, and bags.