Kelsey Drummond
WestJet Airlines
Strathmore,AB
1
Language
13
years of professional experience
Results-driven professional with expertise in customer service and operations, streamlining processes, ensuring safety, and elevating client experiences.
Work History
Alert Management Specialist
8 Months- Maintain compliance-focused documentation and coordinate timely updates across multiple organizations.
- Resolve multiple alerts promptly through effective time management.
- Collect, arrange, and input information into specialized data collection software.
Owner
3 Years- Manage daily operations to deliver high-quality grooming services.
- Optimize appointment scheduling to improve efficiency and reduce wait times.
- Uphold grooming techniques and feline safety standards.
- Use customer feedback to enhance services and address concerns.
Flight Attendant
4 Years 6 Months- Provide exceptional customer service to enhance passenger experience during flights.
- Ensure compliance with safety regulations and emergency procedures.
- Collaborate with crew members to ensure smooth operational workflows during flights.
Regional Flight Attendant
5 Years 6 Months- Ensured passenger safety and compliance with regulations during all phases of flight.
- Delivered exceptional customer service, addressing passenger needs and concerns promptly.
- Conducted pre-flight safety checks and briefings for passengers to enhance awareness.
Barista
1 Year- Delivered excellent customer service in a fast-paced environment.
- Prepared high-quality beverages following recipes and standards.
- Processed transactions efficiently using POS systems.
- Maintained a clean, organized workspace to ensure safety and efficiency.
Administrative Assistant
1 Year 9 Months- Acted as the main point of contact for client inquiries, resolving issues promptly.
- Answered multi-line phones, routed calls, took messages, and Balanced distribution of new clients.
- Provided excellent customer service and built strong client relationships.
- Maintained organized filing systems for easy document access.
Education
Certificate - Hospital Unit Clerk
Skills
Verbal and written communication
Active listening and problem-solving
Knowledge of safety regulations and emergency procedures
Patience
empathy
and cultural sensitivity
Adaptability to changing schedules and situations
Conflict resolution and crisis management
Languages
English
Native or Bilingual
Interests
Tenor drum performance and instruction in a bagpipe band.
Designing and sewing period and modern clothing for clients and personal use.
Timeline
Alert Management Specialist
Blackline Safety
03.2026 - CurrentRead More
Owner
Purple Paws Cat Grooming
11.2023 - CurrentRead More
Flight Attendant
WestJet Airlines
05.2022 - CurrentRead More
Regional Flight Attendant
WestJet Encore
11.2016 - 05.2022Read More
Barista
Starbucks
08.2015 - 08.2016Read More
Administrative Assistant
Western Financial Group
11.2013 - 08.2015Read More
Bow Valley College
Certificate from Hospital Unit Clerk
Read More