Kelsey Doucette
Saskatoon,Canada
Summary
Results-oriented to provide high-quality customer service. I pride myself in the ability to problem-solve and remain calm in handling customer complaints. I am skilled in scheduling, calendar management, and administrative duties. I am highly organized, detail-oriented, and proficient with Microsoft office, Excel, PowerPoint, spreadsheets, and POS systems. I am adaptable to work as a team member in a diverse and changing environment with the ability to relocate.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Flight Dispatcher
Mitchison's Flight Centre
01.2024 - Current
- Communicated with pilots, maintenance, and operations staff to support safe departures and timely updates monitoring safe returns
- Prepared flight packages with routes, weight and balance, fuel planning and performance data
- Logged flight times, maintained operational records and coordinated daily flight operations, including flight planning, aircraft scheduling, weather briefing and crew assignments
Owner/Sales Manager
Doucette Distillery
01.2019 - 01.2025
- Developed and executed strategic sales plans to expand distribution and increase revenue Managed relationships with retailers through professional communication
- Guided team members and planned and organized sales events to promote the product
Waitress
The Canadian Brewhouse
01.2017 - 01.2019
- Delivered fast, friendly and knowledgeable service in a high-volume environment
- Accurately took orders, managed multiple tables, while maintaining attention to detail, cleanliness, and customer service standards
- Resolved customer concerns and maintained a team-focused attitude
Customer Service
SaskTel
01.2017 - 01.2018
- Maintained a friendly professional demeanor with a diverse clientele
- Assisted customers with bill payments in a fast-paced environment
Education
Restricted Operator Certificate-Aeronautical (ROC-
Mitchinson Flight Service
Student Pilot Permit -
Mitchison's Flight Centre
02.2021
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University of Saskatchewan-Edwards School of Business
01.2019
Grade 12 Education - undefined
Carlton Comprehensive High School
01.2016
Certification
- Serve it Right Certificate - Responsible service of alcohol 2025
- Restricted Operator Certificate-Aeronautical (ROC-A)
Timeline
Lead Flight Dispatcher
Mitchison's Flight Centre
01.2024 - Current
Owner/Sales Manager
Doucette Distillery
01.2019 - 01.2025
Waitress
The Canadian Brewhouse
01.2017 - 01.2019
Customer Service
SaskTel
01.2017 - 01.2018
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University of Saskatchewan-Edwards School of Business
Grade 12 Education - undefined
Carlton Comprehensive High School
Restricted Operator Certificate-Aeronautical (ROC-
Mitchinson Flight Service
Student Pilot Permit -
Mitchison's Flight Centre