Kelsey Dooner
Toronto,ON
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Server
MERLOT
05.2022 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Bramble Gastropub
05.2022 - 07.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Cluny Bistro & Boulangerie
05.2018 - 03.2019
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- attended monthly Wine Tastings to improve knowledge.
Waitress
Bridge House Hotel
06.2015 - 11.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Education
High School Diploma -
Sacred Heart School
Co.Offaly, Ireland06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food Running
- High-volume dining
- Quality Control
- Team Leadership
Languages
English
Native or Bilingual
Irish
Professional Working
Timeline
Server
MERLOT
05.2022 - 07.2024
Server
Bramble Gastropub
05.2022 - 07.2024
Server
Cluny Bistro & Boulangerie
05.2018 - 03.2019
Waitress
Bridge House Hotel
06.2015 - 11.2017
High School Diploma -
Sacred Heart School