Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Chamberlain

Brandon,MB

Summary

Reliable and upbeat Beauty Advisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

9
9
years of professional experience

Work History

Beauty Advisor

Sephora
06.2024 - Current


  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with execution of routine operations and special projects.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Assisted in the implementation of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Retail Sales Associate

Garage Clothing Store
10.2022 - 07.2024
  • Greeted customers and helped with product questions, selections, and purchases by recommending complementary purchases to customers, increasing revenue.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Used in store systems to help customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Supported operational visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store by providing constructive feedback during team meetings.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs..responses going above and beyond service needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Stage Experience Lead

Sephora
10.2023 - 06.2024
  • Plan and execute events that engage clients and team members to increase / meet sales and loyalty goals in our store.
  • Plan coordinated trainings with brand partners to ensure the team is trained on the products they are selling during events.
  • Translate complex information into visually appealing infographics and data visualizations that enhanced comprehension among BA's.
  • Communicated effectively with brand partners to build relationships to increase sales.
  • Partner with other members of leadership to reach common goals.
  • Communicate changes and important information effectively and timely to ensure no delays.
  • Ensuring operational excellence with product management ahead of events.
  • Maintaining visual merchandising standards according to company policy and partnering with brand representatives.
  • Light scheduling duties such as replacing call ins efficiently and managing the schedule for event weekends.

Paid Service Beauty Advisor

Sephora
03.2023 - 10.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home by tailoring their experience to their lifestyle.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Trained new staff in product knowledge and customer service protocols.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Coordinate social media posts to engage clients with our store and team.

Bartender

The Keg Steakhouse + Bar
08.2021 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory, and cash counting.
  • Multitasking making drinks for the customers you are serving as well as all other patrons in the restaurant.
  • Scheduling Bar Cleanings
  • Maintaining Keg Standards with excellent service and product knowledge.
  • Developed loyal clientele by consistently delivering outstanding service upselling based on other recommendations and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues including assisting with staff training, sharing expertise in bartending techniques and customer service best practices, product promotion, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender

Wheat City Golf Course
05.2020 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Trained and supervised a team of new bartenders, improving service efficiency across both golf courses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Cooked food for the Bogey Bar on the 9th hole so duties expanded to include food safety handling and expanded training.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Maintained impeccably clean, attractive and well-stocked bar area as customers have visibility to the entire shack.

Bartender

Shilo Country Club
04.2018 - 09.2022
  • Served high customer volumes during special events nights, and weekends through attentive service, adapting quickly to varying needs of members.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Worked long days showing my commitment to service.

Animal Caretaker

The Paw Resort and Wellness Centre
12.2015 - 01.2020


  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to specific needs and dietary restrictions.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Maintained a clean environment for animals and maintained cleaning standards and sanitary policies.

Education

Bachelor of Arts - Sociology

Brandon University
Brandon, MB

Bachelor of Social Work -

University of Regina
Regina, SK

High School Diploma -

Elton Collegiate
Forrest, MB
06.2016

Skills

  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Cash Handling
  • Customer Engagement
  • Flexible Schedule
  • Product Knowledge
  • Relationship Building
  • Professional Appearance
  • Retail Store Operations
  • POS system operations
  • Conflict Resolution
  • Policy and Procedure Adherence
  • Interpersonal and written communication
  • Product Recommendations
  • Trend Awareness
  • Upselling strategies
  • Product Merchandising
  • Sales Goals Attainment
  • Complaint Management
  • Loss Prevention
  • Product Demonstrations
  • Promotional Events
  • Friendly and Helpful
  • Flexibility and Adaptability
  • Deadline Management
  • Operational Efficiency
  • Key Performance Indicators
  • Continuous Improvement
  • Documentation and Recordkeeping

Timeline

Beauty Advisor

Sephora
06.2024 - Current

Stage Experience Lead

Sephora
10.2023 - 06.2024

Paid Service Beauty Advisor

Sephora
03.2023 - 10.2023

Retail Sales Associate

Garage Clothing Store
10.2022 - 07.2024

Bartender

The Keg Steakhouse + Bar
08.2021 - 03.2023

Bartender

Wheat City Golf Course
05.2020 - 09.2022

Bartender

Shilo Country Club
04.2018 - 09.2022

Animal Caretaker

The Paw Resort and Wellness Centre
12.2015 - 01.2020

Bachelor of Arts - Sociology

Brandon University

Bachelor of Social Work -

University of Regina

High School Diploma -

Elton Collegiate

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Kelsey Chamberlain