Hi, I’m
Kelsey Carrigan
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
years of professional experience
1
Certification
Work History
Tony's Famous Italian
Dining Room Server
02.2021 - Current
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed menu items, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Accepted and documented table reservations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Helped out at take out counter and answered phone calls
- Input take-out and delivery orders from tablet to POS
Arowhon Pines Resort
Dining Room Server
05.2022 - 10.2022
Job overview
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Polished cutlery
- Folded napkins
- Bussed and reset tables to keep dining room and work areas clean.
The Chef's Table - Fanshawe College
Student
01.2019 - 03.2020
Job overview
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Collaborated on group projects to complete professional deliverables.
- Supported teachers with classroom and lab preparations as requested.
- Worked with industry professionals to further drive learning goals.
Fanshawe Student Union
Customer Service Representative
09.2017 - 03.2020
Job overview
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
Severn Lodge
Dining Room Server
05.2019 - 08.2019
Job overview
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Tony's Famous Italian
Take-Out Server
05.2018 - 09.2018
Job overview
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments.
- Utilized POS system to receive and process food and beverage orders.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Worked flexible hours across night, weekend and holiday shifts.
Sodexo Campus Services
Night Auditor
10.2014 - 09.2018
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Burger King
Shift Manager
04.2017 - 09.2017
Job overview
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
McDonald's Restaurant
Shift Manager
08.2010 - 10.2014
Job overview
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet province regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
McDonald's Restaurant
Crew Member/Crew Trainer/Team Leader
08.2007 - 08.2010
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Education
Fanshawe College of Applied Arts And Technology, London, ON
Diploma from Food And Beverage Management
04.2020
Fanshawe College of Applied Arts And Technology, London, ON
Certificate from Business Foundations
12.2014
Skills
- Pos Operation
- Beverage Replenishment
- Table Bussing
- Taking Reservations
- Safe Food Handling
- Cash Handling
- Wine and Liquor Service
- Age Verification
- Safe Alcohol Service
- Suggestive Selling
Certification
Smart Serve
Food Safety Certification
Prud'homme Beer Certification - Level 1 Beer enthusiast
Timeline
Dining Room Server
Arowhon Pines Resort
05.2022 - 10.2022
Dining Room Server
Tony's Famous Italian
02.2021 - Current
Dining Room Server
Severn Lodge
05.2019 - 08.2019
Student
The Chef's Table - Fanshawe College
01.2019 - 03.2020
Take-Out Server
Tony's Famous Italian
05.2018 - 09.2018
Customer Service Representative
Fanshawe Student Union
09.2017 - 03.2020
Shift Manager
Burger King
04.2017 - 09.2017
Night Auditor
Sodexo Campus Services
10.2014 - 09.2018
Shift Manager
McDonald's Restaurant
08.2010 - 10.2014
Crew Member/Crew Trainer/Team Leader
McDonald's Restaurant
08.2007 - 08.2010
Fanshawe College of Applied Arts And Technology
Diploma from Food And Beverage Management
Fanshawe College of Applied Arts And Technology
Certificate from Business Foundations
Smart Serve
Food Safety Certification
Prud'homme Beer Certification - Level 1 Beer enthusiast
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