Kelsey Cadorette
Cambridge,ON
Summary
Accomplished Collection Officer with extensive experience in federal and municipal government sectors. Strong background in client service and municipal social services fosters a deep understanding of various government departments and community needs. Renowned for unwavering integrity and a genuine passion for helping others, consistently committed to delivering exceptional service that enhances client satisfaction and community well-being. Proven ability to navigate complex situations while maintaining a focus on positive outcomes for all stakeholders.
Overview
19
19
years of professional experience
Work History
Collections Officer
Canada Revenue Agency
Kitchener, Ontario
06.2009 - Current
- Ensured compliance with Income Tax Act and made payment arrangement plans for clients according to taxpayer’s ability to pay.
- Provided information related to taxation and programs available to clients.
- Maintained caseload for accounts using a bring forward system, ensuring effective action on accounts.
- Knowledge of the Income Tax Act, Excise Tax Act, knowledge of Community Volunteer Income Tax Program, and Benefit Programs
- Ensured quality program delivery to taxpayers
Housing Analyst
County of Wellington
Guelph, Ontario
06.2008 - 06.2009
- Ensured compliance with local housing strategic plan through ongoing review of planning and preparation of housing projections.
- Provided operational programme support to Director of Housing in developing social and affordable housing policies and standards.
- Identified community affordable/social housing/homelessness needs through research and discussions with community stakeholders, municipal, federal and provincial government staff.
- Developed and maintained data on local housing needs and solutions.
- Participated in local housing committees, workshops to promote local housing plan, supported housing stakeholders and assisted in implementation of strategy direction
- Provided guidance and advice regarding policy and procedures
- Provided program analysis, interpretation and recommendations for development of strategies
- Provided statistical and analytical support, through ongoing review and monitor of local housing statistics, monitored existing social housing stock and initiatives and reviewed of external reports on housing issues.
Secretary to COO
Health Board Secretariat
Toronto, Ontario
04.2008 - 05.2008
- Faxed and Mailed confidential correspondence on behalf of the Chair and Health Professions Appeal and Review Board and Health Services Appeal and Review Board
- Assisted the administrative coordinator with upcoming HPARB Review tasks
- Documented case history and listed documents for case management
- Ensured confidential HPARB tribunal Review documents were complete and confirmed packages were sent to Board members necessary for Review
- Formatted schedule for Health Professions Appeal and Review Board members
- Booked reservations for HPARB Chair and staff for conference attendance
Office Manager
Parliamentary Constituent Office
Guelph, Ontario
01.2007 - 11.2007
- Managed an efficient constituent office for 114,943 population
- Corresponded verbally and in writing with federal government departments
- Presented congratulatory greetings from member of parliament at Decoration Day Ceremony
- Maintained member of parliament’s schedule in the community
- Increased public awareness of passport travel regulations
- Solved passport processing problems to expedite applications to meet travel date, with great success rate
- Improved confidentiality controls for Immigration inquiries, protecting sponsor and applicant information
- Sent out congratulatory notices on behalf of member of parliament
- Answered constituent inquiries
- Balanced office expenditures
Education
Honours Bachelor of Arts - history, political science, philosophy
University of Toronto
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Complex Problem-solving
- Keyboarding skills
- Confidentiality
- Critical thinking
- Microsoft office
- Data entry
- Recordkeeping
- Clear communication
Languages
English
Native or Bilingual
Timeline
Collections Officer
Canada Revenue Agency
06.2009 - Current
Housing Analyst
County of Wellington
06.2008 - 06.2009
Secretary to COO
Health Board Secretariat
04.2008 - 05.2008
Office Manager
Parliamentary Constituent Office
01.2007 - 11.2007
Honours Bachelor of Arts - history, political science, philosophy
University of Toronto