Kelsey Brown
Whitby,ON
Summary
People-oriented and dependable professional who has worked in customer service for over 10 years. Able to build meaningful relationships with consumers and maintain professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking an opportunity to grow in something new.
Overview
15
15
years of professional experience
Work History
Fern & Fringe Hair Salon
Kayleigh Anthony
03.2023 - Current
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
Color Technician
Valentino's Grande Salon
08.2013 - 04.2023
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
- Maintained regular client list and successfully handled walk-in customers.
- Communicated effectively with clients to establish expectations and desires for color treatment.
- Preformed training on new associates on policies and procedures in salon
Cashier
Walmart
01.2010 - 07.2011
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Hairstylist
Valentino's Grande Salon Academy
Whitby, ON07.2014
High School Diploma -
Bowmanville High School
Bowmanville, ON06.2013
Skills
- Customer service
- Communication
- Empathy
- Active listening
- Time management
- Problem solving
- Stress management
- Teamwork
- Interpersonal skills
Awards
Valentino's Grande Salon
- Team player of the year award
- Problem solver of the year award
Timeline
Fern & Fringe Hair Salon
Kayleigh Anthony
03.2023 - Current
Color Technician
Valentino's Grande Salon
08.2013 - 04.2023
Cashier
Walmart
01.2010 - 07.2011
No Degree - Hairstylist
Valentino's Grande Salon Academy
High School Diploma -
Bowmanville High School
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