Kelsey Brady

• Owns operations of all in-store services (hotel, day camp, training, grooming), leading safety, associate development, and sales performance in the region’s largest tiered store.
• Hired and trained 14 team members in less than six months, boosting efficiency and morale, while maintaining strict labor utilization metrics.
• Serves as Safety Captain, conducting internal audits, enforcing policy compliance, and issuing formal performance alignments when procedures are not met.

Career Progression – PetSmart (2018–Present)

• Hired as a cashier in 2018; promoted to Pet Care Specialist, Associate Lead (Keys), Customer Experience Lead, Merchandising Leader, Salon Leader, and now Experience Leader (Assistant Store Lead equivalent).
• Currently being developed for the Store Lead role, demonstrating consistent high performance, adaptability, and leadership growth.

• Rebuilt the salon team after 100% turnover into the highest-comping salon in the Eastern Ontario District within one year, demonstrating strong leadership and operational discipline.
• Hired and trained nine associates while personally learning a new technical skill set, exceeding typical training loads (the standard is two to three trainees per leader). Demonstrating efficiency and high performance under pressure.
• Exceeded seasonal sales targets by 280%, demonstrating precise decision-making, sustained focus under pressure, and commitment to operational discipline.
• Maintained the district's highest add-on sales performance, a standard still upheld by the team after transitioning to a new role, showing a lasting coaching impact.
• Owned salon safety operations, maintaining perfect audit scores, and ensuring strict compliance with procedures and policies while leading emergency preparedness initiatives with precision.