Kelsey Bince

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

• Conducted regular performance reviews of team members, recognizing achievements and addressing areas for improvement.
• Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
• Ensured compliance with industry best practices, company policies, and regulatory requirements throughout all assigned projects.
• Excelled in conflict resolution within the team when necessary, contributing to a cohesive working environment that promoted high-quality results.

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

•Managed front desk and reception area, handled mail and phone communications.

•Assisted in training, data entry, and providing exceptional customer service.

•Provide high-level administrative support to the CEO and senior executives.

•Oversee the maintenance and repair of office equipment.

•Supervised daily office operations.

• Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
• Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
• Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
• Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.