Kelsea Stang
Calgary,AB
Summary
Goal-oriented administrative professional with over 5 years of experience in client-centric office operations. Proven ability to enhance organizational efficiency through effective communication and collaboration with executives. Recognized for exceptional customer service, strong decision-making skills, and a commitment to supporting day-to-day administrative, financial, and operational functions. Technology-savvy with a track record of prioritizing tasks independently to drive organizational success.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
LONGBOW CAPITAL INC.
Calgary, Alberta
10.2022 - 01.2024
- Managed office supplies inventory and placed orders when necessary.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Conducted research on various topics as requested by management.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices and reconciled accounts payable transactions.
- Handled bi-weekly payroll services for company employees.
- Assisted in the implementation of new accounting software and systems.
- Coordinated with external auditors during year-end audits.
RECEPTIONIST
BWM CALGARY
Calgary, Alberta
11.2021 - 06.2022
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Scheduled and confirmed appointments and meetings for management team.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
CABIN CREW
EMIRATES AIRLINE
Dubai, UAE
01.2019 - 11.2021
- Provided high levels of engagement with customers and delivered safety presentations.
- Performed pre-flight checks for safety purposes.
- Liaised with colleagues to ensure the smooth and organized running of the cabin.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
- Handled a wide range of customer service activities for the airline and answered escalated customer issues.
- Liaising with colleagues to ensure the smooth and organized running of the cabin.
- Front-line marketing of airline products and services: handled a wide range of customer service activities for the airline, and answered escalated customer issues.
OFFICE MANAGER/EXECUTIVE ASSISTANT
ANIMUS CAPITAL PARTNERS
Calgary, Alberta
01.2016 - 01.2018
- Execute various administrative tasks, including travel arrangements, scheduling, submission of expense reports, and other correspondence.
- Managed and prioritized partners’ schedules to ascertain that their time is focused on critical, strategic issues.
- Orchestrated communications, monitored requests, and identified those that required immediate attention.
- Efficiently administered a variety of accounting activities, such as preparing check requests, expense reports, and purchase orders.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Organized company events including holiday parties, team building activities .
- Maintained confidential records relating to personnel matters.
- Interviewed prospective employees and provided input to HR on hiring decisions.
BARTENDER/SERVER
CACTUS CLUB CAFE
Calgary, AB
01.2013 - 01.2018
- Built a loyal clientele by ensuring prompt and pleasant service.
- Exhibited ability to handle various situations simultaneously.
- Ensured accuracy in daily financial records by concluding all end-of-day tasks.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted guests with friendliness and professionalism.
RECEPTIONIST/OFFICE MANAGER
TORO OIL & GAS LTD
Calgary, Alberta
01.2014 - 01.2016
- Greeted persons entering the establishment with a friendly and enthusiastic attitude, determined the nature and purpose of their visit, and directed or escorted them to specific offices.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled meetings based on all partners’ itineraries; assisted with project-based administration tasks.
- Manage relationships with vendors, service providers, and clients.
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, and supply requisitions are reviewed.
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, and supply requisitions are reviewed.
Education
Some College (No Degree) - Petroleum Land Administration
SAIT
Calgary, AB01-2013
Skills
- File organization
- Time management, organizational skills, and efficient calendar management
- Strong communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), QuickBooks, and SharePoint
- Processing expenses
- Meeting coordination
- Operations management
- Customer relationship management (CRM)
- Payroll and accounts payable and receivable
- Leadership and supervision
- Hospitality and accommodation
- Inventory management
References
References available upon request.
Timeline
Administrative Assistant
LONGBOW CAPITAL INC.
10.2022 - 01.2024
RECEPTIONIST
BWM CALGARY
11.2021 - 06.2022
CABIN CREW
EMIRATES AIRLINE
01.2019 - 11.2021
OFFICE MANAGER/EXECUTIVE ASSISTANT
ANIMUS CAPITAL PARTNERS
01.2016 - 01.2018
RECEPTIONIST/OFFICE MANAGER
TORO OIL & GAS LTD
01.2014 - 01.2016
BARTENDER/SERVER
CACTUS CLUB CAFE
01.2013 - 01.2018
Some College (No Degree) - Petroleum Land Administration
SAIT
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