Summary
Overview
Work History
Education
Timeline
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Kelsea Moroshkin

Chilliwack,BC

Summary

Executive Assistant with 8+ years of experience managing administrative tasks and client communications for smooth operations. Demonstrated expertise in financial accuracy, staff coordination, and regulatory compliance. Adept at enhancing workforce productivity and maintaining seamless day-to-day schedules.

Overview

14
14
years of professional experience

Work History

Office Manager

The Plane and Nail Co.
04.2017 - 11.2024
  • Managed daily administrative tasks directly under the ownership, ensuring smooth operations and efficient client communication
  • Developed client relationships during face to face consultations and email
  • Improved client payment management accuracy, directing e-transfers, credit card payments and cash
  • Coordinated staff schedules and vacations, enhancing workforce productivity
  • Collaborated with bookkeeper on expenses, billing, and CRA communication for financial accuracy
  • Maintained regulatory communication, managing PST/GST tax and source deduction payments effectively
  • Managed directors day to day schedule, weekly work orders in queue and in and out bound client consultations with owner

OFFICE ASSISTANT

Elite Farm Services
09.2016 - 03.2017
  • Manage data entry and organize paperwork, ensuring accuracy and efficiency in office operations
  • Direct phone calls and provide exceptional customer service, enhancing client satisfaction
  • Utilize Microsoft Office Suite for various administrative tasks, improving workflow and productivity
  • Prepare detailed expense reports, contributing to financial tracking and accountability

OFFICE ASSISTANT

Dublin Crossing
02.2015 - 09.2016
  • Balanced daily floats and prepared deposits, ensuring accurate financial records
  • Entered and managed data efficiently, maintaining up-to-date and organized records
  • Handled phone reservations, providing excellent customer service and enhancing client satisfaction
  • Utilized Microsoft Office Suite to create documents and spreadsheets, supporting administrative tasks
  • Prepared bank deposits and conducted drops, ensuring timely and secure transactions

FOOD RUNNER

Dublin Crossing
02.2015 - 09.2016
  • Ensured timely delivery of food orders and maintained cleanliness of dining areas, enhancing guest satisfaction
  • Assisted bartenders with stocking and preparation, contributing to efficient bar operations
  • Provided excellent customer service by addressing guest needs promptly, improving overall dining experience

SERVICE WRITER

Brandt Tractor
04.2013 - 01.2014
  • Proofread and finalize invoices, ensuring accuracy and timely delivery to customers
  • Managed customer accounts and pricing, enhancing client satisfaction and retention
  • Utilized Kronos software for precise mechanic timekeeping, optimizing payroll processes
  • Set up and processed contractors' personal invoices, streamlining financial operations
  • Delivered exceptional customer service, resolving inquiries and issues efficiently

SHIFT LEADER

Rogers Plus
07.2010 - 04.2013
  • Managed staff, ensuring efficient operations and high team morale
  • Oversaw daily deposits and bank drops, maintaining financial accuracy
  • Opened and closed the store, ensuring security and readiness
  • Executed handset and contract sales, consistently meeting targets
  • Handled hardware upgrades, enhancing customer satisfaction
  • Verified and received shipments, maintaining inventory accuracy
  • Provided exceptional customer service, resolving issues promptly

Education

Diploma -

Penticton Secondary School
01.2010

Timeline

Office Manager

The Plane and Nail Co.
04.2017 - 11.2024

OFFICE ASSISTANT

Elite Farm Services
09.2016 - 03.2017

OFFICE ASSISTANT

Dublin Crossing
02.2015 - 09.2016

FOOD RUNNER

Dublin Crossing
02.2015 - 09.2016

SERVICE WRITER

Brandt Tractor
04.2013 - 01.2014

SHIFT LEADER

Rogers Plus
07.2010 - 04.2013

Diploma -

Penticton Secondary School

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Kelsea Moroshkin