Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Open To Work

Kelsea Graham

Retail Store Manager
Victoria,BC

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Store ManagerVisual MerchandiserVisual Merchandising Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Colwood, BCLangford, BCVictoria, BC
Open to relocation: No

Salary Range

21/hr - 30/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsPaid sick leave

Summary

I am a knowledgeable Clothing Store Manager with history of managing a store environment effectively. Adept and flexible at leading my team to improve customer experience and streamline store operations in a way to drive sales growth. I have a proven track record of implementing visual merchandising strategies with a meticulous eye for detail. Communicative and collaborative with my team members to promote an engaged, empowering work culture.

Overview

17
17
years of professional experience

Work History

Store Manager

Warehouse One The Jean Store
Langford, BC
05.2025 - Current
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Cultivated a positive store environment, fostering employee engagement and retention initiatives.
  • Oversaw visual merchandising standards, enhancing product presentation and driving customer interest.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Part Time Keyholder

Warehouse One The Jean Store
Langford, BC
12.2021 - 05.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.

Part Time Sales Associate

Warehouse One The Jean Store
Hillside, BC
01.2016 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Senior Sales Associate

Warehouse One The Jean Store
Langford, BC
06.2009 - 10.2012
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with customers.
  • Utilized CRM tools to track customer interactions.
  • Used POS system to process sales, returns, and gift card activations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Education

High School Diploma -

Belmont Secondary School
Langford, BC
06.2009

Skills

  • Customer service
  • Multitasking and organization
  • Store opening, closing and cash management
  • Friendly and positive with amazing communication skills
  • Team leadership and coaching
  • Passion for visual merchandising
  • Attention to detail
  • High standards on organization and cleanliness
  • Scheduling
  • Hiring, Training and Performance Appraisals
  • Aptos POS systems
  • Goals and performance
  • ADP Payroll

Languages

English

Timeline

Store Manager

Warehouse One The Jean Store
05.2025 - Current

Part Time Keyholder

Warehouse One The Jean Store
12.2021 - 05.2025

Part Time Sales Associate

Warehouse One The Jean Store
01.2016 - 03.2016

Senior Sales Associate

Warehouse One The Jean Store
06.2009 - 10.2012

High School Diploma -

Belmont Secondary School

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Kelsea GrahamRetail Store Manager