Kelsea Graham
Colwood,BC
Summary
Proactive Senior Sales Associate and Hairstylist with extensive experience in cash handling, customer service, and team mentoring. Proven success in increasing sales through strategic product placement and building client loyalty. Skilled in POS terminal operation, conflict resolution, and maintaining a welcoming environment for clients.
Overview
15
15
years of professional experience
Work History
Part Time Keyholder
Warehouse One The Jean Store
12.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Hairstylist
Goldstream Hair Salon
03.2016 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Part Time Sales Associate
Warehouse One The Jean Store
01.2016 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hairstylist
J&J Family Hairstyling
09.2013 - 11.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hairstylist
Island Haircutting Co.
10.2012 - 09.2013
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Senior Sales Associate
Warehouse One The Jean Store
06.2009 - 10.2012
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with customers.
- Utilized CRM tools to track customer interactions.
- Used POS system to process sales, returns, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
Hairstyling Certification - Hairstylist
Academy of Excellence
Colwood, BC02.2012
High School Diploma -
Belmont Secondary School
Langford, BC06.2009
Skills
- Customer Service
- Cash Handling
- Training and mentoring
- Bank Deposits
- Store maintenance
- Multitasking and Prioritizing
- Inventory and Stocking
- POS Terminal Operation
- Strategic selling
- Problem-Solving
Languages
English
Timeline
Part Time Keyholder
Warehouse One The Jean Store
12.2021 - Current
Hairstylist
Goldstream Hair Salon
03.2016 - Current
Part Time Sales Associate
Warehouse One The Jean Store
01.2016 - 03.2016
Hairstylist
J&J Family Hairstyling
09.2013 - 11.2014
Hairstylist
Island Haircutting Co.
10.2012 - 09.2013
Senior Sales Associate
Warehouse One The Jean Store
06.2009 - 10.2012
Hairstyling Certification - Hairstylist
Academy of Excellence
High School Diploma -
Belmont Secondary School
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