KELSANG DOLMA
Toronto,ON
Summary
Highly organized and dedicated professional with experience in GMP-compliant environments and a proven ability to ensure accuracy and compliance in documentation, processes, and operations. Skilled in facilitating efficient workflows, maintaining regulatory standards, and fostering collaboration across teams. Seeking a role in the pharmaceutical industry that values integrity, precision, and a commitment to delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
DTPPD MWS Coop
Sanofi Pasteur
09.2023 - 08.2024
- Efficiently managed daily requests for Batch Production Records (BPR) for B90 Media, ensuring timely completion and accuracy. Collaborated closely with the scheduler and Team Group Leaders (TGLs) to align BPR availability with production schedules, minimizing delays and maintaining smooth operational workflows.
- Led weekly Level 1 Quality, Delivery, Cost, and Improvement (QDCI) meetings for the Media Washing & Sterilizing (MWS) department. Facilitated discussions on departmental performance metrics, identified areas for improvement, and coordinated action plans to address challenges. Ensured alignment with organizational goals by fostering cross-functional collaboration and maintaining a focus on continuous improvement.
- Collaborated with technical writers to ensure documentation changes (SOPs/BPRs) standard operating procedures (SOPs), logbooks, and monitoring charts to ensure accuracy and compliance with Good Manufacturing Practices (GMP).
- Assisted with the Health Canada Audit by ensuring the proper documentation and organization of logbooks and batch production records (BPRs). Conducted thorough reviews to confirm all records were accurate, complete, and compliant with regulatory standards. Coordinated with cross-functional teams to address documentation gaps and implement corrective actions promptly, contributing to a successful audit outcome.
- Collaborated with the SMS lead to implement KANBAN and 5S methodologies on the shop floor, streamlining production workflows and improving inventory management. Successfully enhanced efficiency and organization in production processes while ensuring strict adherence to GMP standards. This initiative reduced waste, minimized downtime, and promoted a culture of continuous improvement.
- Led an initiative to merge the Training Modules for B90 Media and B90 Washing & Sterilizing into a unified B90 Media Washing & Sterilizing module. Reviewed and updated the entire training content to streamline processes and reduce overall training hours without compromising the quality or effectiveness of the training. Introduced cross-training opportunities, enabling Media operators to efficiently perform selected Washing & Sterilizing tasks and vice versa, fostering a more versatile workforce and enhancing operational flexibility.
Pharmacy Assistant
Guardian Pharmacy
06.2021 - 08.2023
- Receive prescriptions directly from the public and service providers via phone, email and in-person enquiries and communicate required medications to the pharmacist
- Worked independently and cooperatively with peers, technicians, and pharmacists to prioritize and complete an average of 350+ prescriptions daily
- Maintained manual and computerized filling and retrieved systems for documents/records, including reports, and prescriptions, with 100% accuracy
- Averted the sale of expired medications by monitoring inventory and disposing expired products with proper safety procedures
- Assisted and contributed pharmacist with drug preparation and managed stock inventory with minimal supervision
Volunteer
Destress Centre of Greater Toronto
11.2022 - 12.2022
- Worked as a volunteer for a month; provided non-judgmental confidential support, crisis intervention via telephone
- Accurately documented client interactions at the end of the shift
Front Desk Associate
Canada Vein Clinics
09.2019 - 03.2020
- Provided prompt and professional responses to customer inquiries via phone, email, and in-person interactions, ensuring excellent service for both staff and the public.
- Supported records management by indexing,retrieving, and filing records, including digital data, to ensure quick and accurate access to patient's information.
- Safeguarded patient confidentiality by handling sensitive and private information with professionalism and discretion.
- Reconciled financial records by completing end-of-day reporting and balancing registers, maintaining accuracy and compliance with financial procedures.
Education
Bachelor of Science - Chemical Engineering
Toronto Metropolitan University
Bachelor of Science - Biomedical Science
University Of Delhi
Delhi, India04.2016
Skills
- Proficient in Microsoft Office (MS Word, Excel, Outlook)
- Strong Communication Skill (Written and Oral)
- Resourceful
- Adaptable
- Organizational skills
- Problem solving skills
- Teamwork and collaboration
Languages
English
Tibetan
Hindi
Nepali
Timeline
DTPPD MWS Coop
Sanofi Pasteur
09.2023 - 08.2024
Volunteer
Destress Centre of Greater Toronto
11.2022 - 12.2022
Pharmacy Assistant
Guardian Pharmacy
06.2021 - 08.2023
Front Desk Associate
Canada Vein Clinics
09.2019 - 03.2020
Bachelor of Science - Chemical Engineering
Toronto Metropolitan University
Bachelor of Science - Biomedical Science
University Of Delhi
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