KELLY YOHANA GUTIERREZ
Kitchener,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
LIMPIEZA
XELA CONSTRUCTION
Kitchener
01.2024 - 05.2024
- Emptied trash cans and disposed of waste materials properly.
- Stocked supplies such as soap, toilet paper and paper towels.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Performed general repairs to walls, doors and other surfaces when necessary.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Responded to emergency cleaning requests to meet client expectations.
- Created inventory checklists and stocked housekeeping carts.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
LIMPIEZA
EMPIRE FACILITY
Kitchener
10.2023 - 12.2023
- Understood and followed oral and written directions.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Dusted surfaces in offices and classrooms to maintain a clean environment.
- Maintained janitorial equipment such as mops and brooms in good condition.
- Stripped, waxed, buffed and polished floors using appropriate tools and chemicals.
- Responded to requests from staff members for cleaning services.
- Cleaned upholstery fabrics using appropriate cleaning agents or steam cleaners.
- Ensured safety protocols were followed at all times while performing duties.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
ASESORA DE VENTAS
GELSA S.A
BOGOTA DC, COLOMBIA
12.2021 - 10.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collected payments and provided accurate change.
SURTIDOR
NESTLE S.A
BOGOTA DC, COLOMBIA
02.2019 - 11.2021
- Maintained accurate records of orders, shipments, and inventory.
- Processed incoming orders in a timely manner according to company standards.
- Verified order accuracy prior to shipment.
- Resolved customer inquiries regarding order status and delivery.
- Packaged items for shipping following established procedures.
- Organized warehouse shelves and bins in an orderly fashion.
- Monitored stock levels and communicated needs for replenishment to management.
- Tracked shipments and updated customers on delivery progress.
- Inspected goods received from vendors for quality control purposes.
- Handled returns and exchanges efficiently according to policy guidelines.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Compared merchandise invoices to items actually received.
Education
High School Diploma -
SOR JOSEFA DEL CASTILLO
COLOMBIA11-2010
Skills
- Problem Resolution
- Active Listening
- Cultural Awareness
- PPE use
- Relationship Building
- Flexible and Adaptable
- Troubleshooting
- Data Entry
- Analytical and Critical Thinking
Languages
English
Elementary
Spanish
Native/ Bilingual
Timeline
LIMPIEZA
XELA CONSTRUCTION
01.2024 - 05.2024
LIMPIEZA
EMPIRE FACILITY
10.2023 - 12.2023
ASESORA DE VENTAS
GELSA S.A
12.2021 - 10.2022
SURTIDOR
NESTLE S.A
02.2019 - 11.2021
High School Diploma -
SOR JOSEFA DEL CASTILLO
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