Kelly Wayne Bitantes
North York,Canada
Summary
A knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pre-Boarding Screening Officer
GardaWorld
07.2022 - Current
- Performed comprehensive security checks on bags and passengers to ensure a secure environment.
- Detects airport security issues and performs detailed checks during investigations.
- Enforced stringent passenger screening procedures consistently.
- Participates in daily meetings with supervisors to deliberate on screening concerns.
- Applies standard operating procedures to control security threats effectively.
Shift Supervisor
Starbucks Coffee
01.2019 - 07.2022
- Cultivated a high-performance culture by acknowledging employee success.
- Created efficient employee schedules, optimizing individual strengths to meet demands.
- Led teams effectively to improve overall efficiency and reach performance goals.
- Frequently communicated status reports on reached targets.
- Optimized workspace layouts to eliminate inefficiencies and potential violations.
Assistant Store Manager- People Department
McDonald's
11.2014 - 01.2019
- Streamlined processes to improve policy implementation and employee experience.
- Enhanced team's understanding of product details and effective selling methods, resulting in improved client feedback.
- Maintained budget compliance through careful expense tracking.
- Implemented strategies to strengthen direct engagements with customers.
- Analyzed market patterns to predict upcoming trends.
- Addressed customer inquiries, collaborating with management to enhance satisfaction metrics.
- Managed recruitment, training and scheduling of high-quality restaurant staff.
- Directed disciplinary actions in compliance with corporate standards.
- Conducted recruitment processes for new staff.
- Developed comprehensive initiatives for employee development.
Education
Diploma - Flight Services: Operations & Cabin Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
High School Diploma - undefined
St. Joseph Morrow Park Catholic Secondary School
Toronto, ON06.2016
Skills
- Security Screening
- Crew Resource Management
- Safety Procedures
- Critical Thinking Skills
- Situational Awareness
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Professionalism and integrity
- Documentation review
- Decision-making
- Customer service and assistance
- De-escalation techniques
- Operations management
- Policy enforcement
- Attention to detail
- Time management
- Multitasking
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
Restricted Area Identification Card (RAIC) holder
Timeline
Pre-Boarding Screening Officer
GardaWorld
07.2022 - Current
Shift Supervisor
Starbucks Coffee
01.2019 - 07.2022
Assistant Store Manager- People Department
McDonald's
11.2014 - 01.2019
High School Diploma - undefined
St. Joseph Morrow Park Catholic Secondary School
Diploma - Flight Services: Operations & Cabin Management
Seneca College of Applied Arts And Technology
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