Kelly Wayne Bitantes
North York,ON
Summary
A knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Pre-Boarding Screening Officer
GardaWorld
Mississauga, ON
07.2022 - Current
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Shift Supervisor
Starbucks Coffee
North York, ON
01.2019 - 07.2022
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assistant Store Manager
McDonald's
North York, ON
11.2014 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
St. Joseph Morrow Park Catholic Secondary School
Toronto, ONDiploma - Flight Services: Operations & Cabin Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
Skills
- Preventive Maintenance
- Security Screening
- Crew Resource Management
- Safety Procedures
- Great Critical Thinking Skills
- Standard Operating Procedures Maintenance
- Basic First Aid
- Situational Awareness
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Timeline
Pre-Boarding Screening Officer
GardaWorld
07.2022 - Current
Shift Supervisor
Starbucks Coffee
01.2019 - 07.2022
Assistant Store Manager
McDonald's
11.2014 - 01.2019
High School Diploma -
St. Joseph Morrow Park Catholic Secondary School
Diploma - Flight Services: Operations & Cabin Management
Seneca College of Applied Arts And Technology
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