Meticulous Warehouse Worker with strong focus on quality and performance. Comfortable working in cold storage and extreme warehouse environments. Knowledgeable about commonly-used practices and procedures within warehouse industry.
Hi, I’m
Kelly Venesa Mills
Scarborough ,ON
Summary
Overview
8
years of professional experience
Work History
CWT.inc Mississauga, Ontario
Warehouse Worker
11.2016 - 03.2022
Job overview
- Packed boxes and stock using organizational guidelines.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Assisted in packaging and labeling of products for shipment.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Ensured safety protocols were followed at all times while operating machinery.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Provided assistance in loading and unloading containers from ships and trains.
- Organized warehouse space for efficient storage of products.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Used pallet jacks to move items to and from warehouse locations.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
Tim Horton's Toronto, Ontario
Drive-Thru Cashier / Costumer Service
08.2017 - 02.2018
Job overview
- Took orders, prepared foods and processed payments in full-service establishment.
- Received payment from customers and made change as needed.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Prepared food items according to company standards for quality and presentation.
- Maintained cleanliness of work area throughout shift.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Prepared drinks, ice cream and other special items to complete food orders.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Maintained knowledge of current menu items, prices, and promotions.
- Completed day-to-day duties accurately and efficiently.
Mt Olympus resort Wisconsin Dells , Wisconsin
Reservation Agent
05.2014 - 08.2014
Job overview
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Took reservations from patrons by phone or online.
- Maintained a thorough understanding of hotel policies and procedures.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Provided support to other departments when needed.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Researched and resolved customer issues.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Relayed information on availability, pricing and discounts to customers.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Ensured all reservations were properly documented in the system.
- Provided customers with information on hotel services, amenities, and packages.
- Scheduled reservation requests and maintained accurate records of bookings.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
NORTH AMERICAN COLLEGE OF INFORMATION TECHNOLOGYToronto, ON
Associate of Science from Business Marketing
02-2025
University Overview
Northern Caribbean University (NCU)Manchester ,Jamaica
Bachelor of Science from Major in Teacher Education And Minor Social Work
11-2016
University Overview
Humber Employment Center Toronto, ON
Some College (No Degree) from Tourism And Hospitality
University Overview
Skills
- Safety training
- Loading and unloading
- Problem-solving
- Materials handling and transport
- Forklift operations
- Damage reports
- Unpacking merchandise
- Shipment palletization
- Health and safety regulations
- Time management
- Pallet jack handling
- Warehouse organization
- Self-motivated and disciplined
- Cleaning and organizing
- Material loading and unloading
- Warehouse safety
- Multitasking and organization
- Clear communication
- Punctual and dependable
- Safety protocols
Timeline
Drive-Thru Cashier / Costumer Service
Tim Horton's
08.2017 - 02.2018
Warehouse Worker
CWT.inc
11.2016 - 03.2022
Reservation Agent
Mt Olympus resort
05.2014 - 08.2014
NORTH AMERICAN COLLEGE OF INFORMATION TECHNOLOGY
Associate of Science from Business Marketing
Northern Caribbean University (NCU)
Bachelor of Science from Major in Teacher Education And Minor Social Work
Humber Employment Center
Some College (No Degree) from Tourism And Hospitality
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