Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Santos Jimenez

Los Angeles

Summary

Dynamic Service Advocate at Target with a proven track record in customer satisfaction and conflict resolution. Skilled in product knowledge and return processing, I excelled in enhancing guest experiences and training new staff. My ability to multitask and collaborate effectively contributed to a positive shopping environment and increased customer retention.

Overview

5
5
years of professional experience

Work History

Service Advocate

Target
Alhambra
05.2023 - Current
  • Assisted customers with product inquiries and service issues.
  • Educated guests on store promotions and loyalty programs.
  • Handled returns and exchanges with accuracy and efficiency.
  • Collaborated with team members to maintain a clean workspace.
  • Resolved conflicts by listening to customer concerns and providing solutions.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Prepared solutions to ensure customer retention.
  • Trained new staff on checkout procedures and customer service standards.

Caregiver

IHSS In Home Support Services
Los Angeles
03.2020 - 09.2021
  • Enhanced emotional well-being of clients through companionship and active engagement.
  • Prepared nutritious meals tailored to specific dietary needs and preferences.
  • Maintained clean, safe living environments to ensure client comfort.
  • Assisted clients with medication management and timely reminders.
  • Fostered trusting relationships to promote security and comfort.
  • Coordinated transportation for medical appointments and social events.
  • Supported personal care needs, including bathing, dressing, and grooming.
  • Executed housekeeping tasks, such as laundry and changing linens, to uphold hygiene standards.

Education

High School Diploma -

Othropaedic Hospital Medical Magnet Highschool
Los Angeles, CA
06-2019

Some College (No Degree) - Zoology

Moorpark College
Moorpark, CA

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Sales support
  • Return processing
  • Team collaboration
  • Time management
  • Multitasking

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Service Advocate

Target
05.2023 - Current

Caregiver

IHSS In Home Support Services
03.2020 - 09.2021

High School Diploma -

Othropaedic Hospital Medical Magnet Highschool

Some College (No Degree) - Zoology

Moorpark College

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Kelly Santos Jimenez