KELLY ROSE M. GALARIO
Edmonton,AB
Summary
To pursue a challenging and oriented position, which offer immense opportunities based on skills, professional expertise, target achievements and cope to the challenges through dedication and commitment. I am a self-motivated achiever who has the initiative and creativity to come up with an innovative solution to an assigned task. I am most efficient in giving proper customer service as well as dealing with various types of situations in which I must come up with an appropriate solution or in which the customer is completely satisfied.
Overview
8
8
years of professional experience
Work History
Branch Cashier
Producers Savings Bank Corporation
07.2018 - 10.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cash handling procedures for improved accuracy and efficiency in daily operations.
- Boosted branch sales by cross-selling banking products and services to customers.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Ensured compliance with bank policies, maintaining accurate records and documentation of transactions.
- Contributed to branch growth through active participation in promotional events and community outreach initiatives.
Branch Operation Support Assistant
Producers Savings Bank Corporation
05.2016 - 07.2018
- Streamlined workflow processes for increased efficiency and productivity within the support team.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Collaborated with cross-functional teams to ensure seamless communication and effective problem resolution.
- Trained new support assistants, sharing knowledge of company policies, procedures, and software systems.
- Developed comprehensive knowledge base articles for internal and external use, reducing support ticket volume.
Branch Teller
Producers Savings Bank Corporation
08.2015 - 05.2016
- Maintained branch security by strictly following procedures and reporting suspicious activities.
- Streamlined daily operations by accurately balancing cash drawer and reconciling discrepancies.
- Contributed to cross-selling efforts, promoting bank products and services to meet client needs.
- Assisted colleagues in complex transaction processing, fostering a collaborative work environment.
- Ensured compliance with banking regulations by adhering to established policies and guidelines.
Education
BBA - Accounting
Northern Alberta Institute of Technology
Edmonton, Alberta12.2025
Bachelor of Science - Accounting
Philippine College of Science And Technology
Pangasinan, Philippines01.2015
Skills
- Currency Conversion Understanding
- Interpersonal Skills
- Cash Drawer Balancing
- Teamwork and Collaboration
- Time Management Proficiency
- Adaptability and Flexibility
- Attention to Detail
- Computer Literacy
- Professionalism and Courtesy
- Data Entry Accuracy
- Banking Product Knowledge
Training
- AML/CTF Fundamentals, 09/19/2023, Producers Savings Bank, San Carlos City, Pangasinan, Philippines
- AMLC REGISTRATION AND REPORTING GUIDELINES (ARRG) Course, 09/13/2023, Producers Savings Bank, San Carlos City, Pangasinan, Philippines
- ECPay Services, Information Security, Data Privacy and Business Continuity Management Training, 08/17/2019, PSBC Sta. Maria Branch, Palaruan Street, Poblacion East, Sta Maria Pangasinan, Philippines
- Cash, ATM and Money Transfer Operations, AMLA and Other Topics Training, 03/23/2019, Producers Savings Bank, Cabanatuan South, Nueva Ecija, Philippines
- Company Orientation, 09/26/2015, Producers Savings Bank, Cabanatuan South, Nueva Ecija, Philippines
- Anti-Money Laundering Act (AMLA) Training & Orientation, Philippines, 09/26/2015, Producers Savings Bank, Cabanatuan South, Nueva Ecija, Philippines
- Information Security Awareness and Business Continuity Management, 09/26/2015, Producers Savings Bank, Cabanatuan South, Nueva Ecija, Philippines
- Crime Prevention Council, 02/04/2014, PhilCST annex, Calasiao, Pangasinan, Philippines
- Accounting in I.T Age: An Introduction to Computerized Accounting, 10/02/2014, PhilCST annex, Calasiao, Pangasinan, Philippines
References
Available upon request
Languages
English
Full Professional
References
References available upon request.
Timeline
Branch Cashier
Producers Savings Bank Corporation
07.2018 - 10.2023
Branch Operation Support Assistant
Producers Savings Bank Corporation
05.2016 - 07.2018
Branch Teller
Producers Savings Bank Corporation
08.2015 - 05.2016
BBA - Accounting
Northern Alberta Institute of Technology
Bachelor of Science - Accounting
Philippine College of Science And Technology
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