Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Kelly Colleen Moresco

Pacifica

Summary

Customer service position where my experience working with people can be utilized to improve customer satisfaction.

Overview

17
17
years of professional experience

Work History

Salesperson

James Ford
01.2021 - 08.2024

guiding people through the process of picking the right vehicle and through the buying process

Manager Trainee

Sonora Hertz
01.2018 - 01.2020

Provide the best customer service to offer.

Wash Cars and make sure they are clean and mechanically good for customers.

Deliver vehicles to remote locations and customers



Customer Services Agent

Hertz Rent A Car
01.2016 - 01.2018
  • Helping customers going through the process of renting a car.
  • Explaining the contracts to the customer and making sure they know what to expect from them and the customer and or company.
  • Helping customers with trouble that may have risen over their rental and helping them with whatever they need.
  • Meeting different types of customers and adapting to them and making sure they get a pleasant service from us.

Assistant Supervisor

Shamrock Ranch
01.2014 - 01.2016
  • The primary role is to ensure the safety of the dogs in our care and providing a fun environment that promotes socialization and good doggy manners.
  • I meet with customers daily, greeting them and their dogs, discuss needs and/or concerns and provide a report at the end of each visit.
  • I am responsible to oversee and train staff, scheduling, evaluate incoming dogs and maintain a safe clean environment.

Assistant Supervisor

Shamrock Ranch
01.2014 - 01.2016
  • The primary role is to ensure the safety of the dogs in our care and providing a fun environment that promotes socialization and good doggy manners.
  • I meet with customers daily, greeting them and their dogs, discuss needs and/or concerns and provide a report at the end of each visit.
  • I am responsible to oversee and train staff, scheduling, evaluate incoming dogs and maintain a safe clean environment.

Dog Groomer

Shamrock Ranch
01.2010 - 01.2013
  • Bathing dogs.
  • Bringing dogs down from the kennels to bathing room to get them ready to go home.
  • This is a high stress position after holiday weekends with tight timelines and unpredictable dogs.
  • Wrote a business plan for a doggie day care, presented it to the owner and helped to build the day care to 45 dogs a day over two year period.
  • Loved this position, crazy busy to make dogs beautiful and customers happy.

Dog Walker

Shamrock Ranch
01.2008 - 01.2010
  • Part time while in high school and summers.
  • Take dogs from the kennels (as assigned) and take them out for walks and play time.
  • I became the 'red flag' walker as I was able to safely manage the more difficult dogs.
  • The trick to managing aggressive dogs is to remain calm, show no fear and be patient.

Dog Walker

Shamrock Ranch
01.2008 - 01.2010
  • Part time while in high school and summers.
  • Take dogs from the kennels (as assigned) and take them out for walks and play time.
  • I became the 'red flag' walker as I was able to safely manage the more difficult dogs.
  • The trick to managing aggressive dogs is to remain calm, show no fear and be patient.

Education

Certificate - Human Resource, Psychology, Addiction counseling

College of San Mateo
San Mateo, CA
01.2015

Human Resources Management

College of San Mateo
San Mateo, CA
06-2025

Veterinary Technician program - undefined

Shasta College
Redding, CA
01.2013

General Education - undefined

College of San Mateo
San Mateo, CA
01.2011

High School Diploma - undefined

Terra Nova High School
Pacifica, CA
01.2009

Skills

  • Listening to the customer
  • Discovering the need
  • Delivering in a timely fashion
  • Calm under pressure
  • Organized
  • Cheerful
  • Prompt

Leadership Experience

Wrote a business plan for a doggie day care, presented it to the owner of Shamrock Ranch. While the owner had been considering incorporating a doggie day care into the kennel operations, I believe this helped motivate the team to get it up and running. My ideas were incorporated into the plan and the day care is successful after 2 years.

Timeline

Salesperson

James Ford
01.2021 - 08.2024

Manager Trainee

Sonora Hertz
01.2018 - 01.2020

Customer Services Agent

Hertz Rent A Car
01.2016 - 01.2018

Assistant Supervisor

Shamrock Ranch
01.2014 - 01.2016

Assistant Supervisor

Shamrock Ranch
01.2014 - 01.2016

Dog Groomer

Shamrock Ranch
01.2010 - 01.2013

Dog Walker

Shamrock Ranch
01.2008 - 01.2010

Dog Walker

Shamrock Ranch
01.2008 - 01.2010

Veterinary Technician program - undefined

Shasta College

General Education - undefined

College of San Mateo

High School Diploma - undefined

Terra Nova High School

Certificate - Human Resource, Psychology, Addiction counseling

College of San Mateo

Human Resources Management

College of San Mateo
Kelly Colleen Moresco