Kelly McIntyre Muddle
Health Care Leader
St. Marys,Ontario
Summary
Resilient and progressive health care leader with extensive experience in optimizing healthcare delivery and driving collective action and continuous quality improvement. Demonstrated expertise in program development, strategic leadership, and relationship building. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
Work History
Coordinator (Manager)
Geriatric Services, St. Joseph's Health Care
London
01.2018 - Current
- Led large-scale strategic planning effort to guide the work of the South West Frail Senior Strategy, leveraging tools and principles of co-design, quality improvement, and collective impact
- Managed multiple regional programs, as leader of the South West Frail Senior Strategy; manged multi-million dollar budget with unique funding streams, funding allocation limitations, and reporting requirements
- Implemented multi-organization hub and spoke coordinated intake model across legacy South West Local Health Integration Network (LHIN)
- Clinical management of various specialized clinical teams including: ambulatory coordinated intake, regional geriatric outreach team, musculoskeletal rehabilitation, geriatric rehabilitation, coordinated intake for inpatient specialized rehabilitation, amputee/prosthetic Physiatry clinic and inpatient rehabilitation
- Mobilized program transfer from Home and Community Care to St. Joseph's, resulting in 98% employee engagement scores and 70% reduction in wait-list length
- Staffing model redesign to optimize patient access to rehabilitative care on inpatient rehab
- Spearheaded site-wide practice change to improve transfer of accountability practices across organizations, improving accuracy of information transfer and reducing risk to patients
Project Manager
Rehab Care Alliance Of Ontario, University Health Network
12.2016 - 01.2018
- Supported evaluation of, and knowledge translation between clinical programs, across Ontario, aimed at improving proactive access to best practice care for at risk older adults. Contributed to earlier access to care for 1000s of older adults.
- Facilitated 4 provincial working groups, conducted literature searches, and collaborated with 50+ stakeholders and experts from 20+ health care orgnaizations across the province to develop best practice frameworks to guide falls prevention and the rehabilitative care of patients with hip fracture and total joint replacement (TJR).
- Developed core set of 8 purpose driven performance indicators to evaluate provincial impact of Ministry funded projects, collaborating with Ministry of Health and LTC, and provincial task and advisory groups
- Developed and evaluated results of a self-assessment tool across the 11 legacy LHINSs; mapping current state of hip fracture and TJR rehabilitation against best practice guidelines
Regional Project Lead
St. Joseph's Health Care
London
08.2015 - 01.2017
- Implemented, managed, and evaluated six regional pilot projects in collaboration with cross-sectoral partners
- Facilitated proactive screening of thousands of older adults, allowing for early identification of functional decline and optimization of care for high-risk individuals
- Developed and implemented online knowledge transfer resources to support education for providers in delivery of best practice care for older adults
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Occupational Therapist
St. Joseph's Healthcare London
London, ON
03.2008 - 08.2015
- Provided clinical services to clients with various physical, mental and emotional impairments
- Established compassionate and caring relationships with patients.
- Performed evaluations and assessments to recommend best treatment for individual patients
- Coordinated interventions with multidisciplinary treatment team
Education
Masters of Clinical Science -
Western University
London, Ontario 09.2005 - 08.2007
Bachelor of Arts (B.A) - Psychology
Western University
London, Ontario 09.2000 - 04.2004
Skills
Continuous process improvementundefined
Accomplishments
South West LHIN Quality Award - Large Project Category, 2017
Certification
MBA Essentials, University of Toronto - Rotman School of Management
Timeline
MBA Essentials, University of Toronto - Rotman School of Management
11-2021
Health Care Analytics, AI & Big Data, University of Toronto - Rotman School of Management
06-2021
Coordinator (Manager)
Geriatric Services, St. Joseph's Health Care
01.2018 - Current
Project Manager
Rehab Care Alliance Of Ontario, University Health Network
12.2016 - 01.2018
Regional Project Lead
St. Joseph's Health Care
08.2015 - 01.2017
Lean Healthcare, University of Michigan - School of Engineering, Integrated Systems and Design
08-2015
Occupational Therapist
St. Joseph's Healthcare London
03.2008 - 08.2015
Masters of Clinical Science -
Western University
09.2005 - 08.2007
Bachelor of Arts (B.A) - Psychology
Western University
09.2000 - 04.2004
Volunteer Roles
Executive Board Member
Alzheimer Society of Oxford County
2012-2014
Chair, Parkwood Main Caregiver Advisory Council
2022-Present
Publications
Glover, J., Elliott, J., & McIntyre Muddle, K. (2023). Co-Designing Together through Crisis: Development of a Virtual Care Guidance Document to Support Providers, Older Adults, and Caregivers. Canadian Journal on Aging / La Revue Canadienne Du Vieillissement, 42(2), 359-369. doi:10.1017/S0714980822000307
Glover, Jody & Muddle, Kelly. (2022). Regional, standardized approach to the development of processes within primary care for proactive identification and intervention of frailty and guidelines for accessing specialty geriatric physicians. International Journal of Integrated Care. 22. 153. 10.5334/ijic.ICIC21320.
Kelly McIntyre Muddle. (2002). A collective impact approach to co-designing an improved health care system for older adults with frailty and their caregivers in Southwestern Ontario. International Journal of Integrated Care, 22(147). doi: 10.5334/ijic.ICIC21316
Kelly McIntyre Muddle. (November 2021). Engaging Patients and Caregivers in Care, Planning, and Quality Improvement Initiatives. Ontario Society of Occupational Therapists Annual Conference
Kelly McIntyre Muddle (2017). The Rehabilitative Care Alliance QBP Best Practices Initiative: Informing Rehabilitative Care Best Practice for Hip Fracture and Total Joint Replacement - Poster. Health Quality Ontario, Health Quality Transformation Conference
Knowledge Transfer Products
https://swhealthyaging.ca/
An accessible and purpose designed website created to support older adults and their caregivers in accessing health care, daily living and health promotion services and resources. This website translates clinically relevant categories of risk for older adults into accessible and meaningful categories of services for older adults and caregivers.
https://www.swassessandrestore.ca/
Website developed to support health care providers in implementing an Assess and Restore approach to care for older adults, through screening, identifying areas of concern, and connecting older adults and families with appropriate services in their community.
https://cgatoolkit.ca/
Online toolkit containing foundational information and learning resources related to Comprehensive Geriatric Assessment, the gold standard in best practice for managing frailty in older adults.
Leveraging Virtual Care Strategies in Delivery of Comprehensive Geriatric Assessment (CGA). Provincial Geriatrics Leadership Office (PGLO) Virtual Care Task Group.
https://rgps.on.ca/wp-content/uploads/2021/02/2021-Mar-2-Final-Report-Tool-Kit-Formatted.pdf
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