Kelly Le
Winnipeg,MB
Summary
Dedicated professional with a background in human resources management and over two years of experience as an assistant manager. Deep expertise in providing exceptional customer service, cultivating positive client relationships, and effectively resolving complex issues. Proven track record of driving initiatives, managing teams, and consistently achieving goals. Known for problem-solving abilities and proactive leadership style that foster a productive and collaborative work environment. Equipped with management experience, approaches challenges strategically to ensure operational efficiency and success.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Almond Nail Bar
07.2021 - Current
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientation
- Overall cleanliness and orderly of the store should always be observed
- Ensure that booking procedures are handled effectively to maximize client services
- Ensure that marketing tools for the salon and spa are on hand and on display
- Answering incoming calls; directing calls to the appropriate staff; answering general inquiries (telephone, e-mail, walk-in)
- Accept payments at the front desk, follow-up and liaise between clients
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sale Associate
Coach
10.2022 - 03.2023
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Maintained customer satisfaction with quick and professional handling of product returns
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Daniel McIntyre Collegiate Institute
Winnipeg, MB01.2021
in Human Resources Management -
University of Manitoba
Winnipeg, MB10.2024
Skills
- Strong Work Ethic
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides)
- Ability to Work Under Pressure
- Collaboration/teamwork
- Time Management
- Problem-Solving
- Customer Service and Engagement
Languages
Vietnamese
English
Timeline
Sale Associate
Coach
10.2022 - 03.2023
Assistant Store Manager
Almond Nail Bar
07.2021 - Current
in Human Resources Management -
University of Manitoba
High School Diploma -
Daniel McIntyre Collegiate Institute
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