KellyDawn Motufiu
Long Beach
Summary
Dedicated ,excelling in customer service, problem-solving, and process optimization. Proven ability to enhance patient satisfaction and streamline operations in a fast-paced healthcare environment.
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
Long Beach, CA
02.2024 - Current
- Managed patient intake processes, verifying insurance information and documenting medical histories accurately.
- Analyzed feedback from patients to identify areas for service improvement and implemented actionable solutions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Medical Receptionist/Certified Medical Assistant
City of Long Beach Health Department
Long Beach, Ca
05.2019 - 12.2023
- Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with health regulations.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Implemented electronic health record systems, improving retrieval speed and data accuracy.
- Oversee and coordinate patient activities during medical visits
- Triage phone calls for medical providers regarding patients.
- Streamlined administrative processes, reducing wait times for patients by modifying workflows.
- Led initiatives to improve patient satisfaction through feedback collection and service adjustments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Paraprofessional Aide
Child Development Services
Lakewood, CA
01.2016 - 05.2019
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by facilitating engaging activities and maintaining a positive learning environment.
- Collaborated with educators to develop and execute lesson plans aligned with curriculum standards.
- Monitored student progress, providing feedback and support to enhance academic achievements and social skills.
- Teach and Model strategies on how to interact with students with disabilities.
- Walk around the classroom help students check for understanding and help students who are having trouble.
Education
Medical Assistant - Healthcare
UEI College
Gardena, CA12-2019
Skills
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Phone and email etiquette
Timeline
Patient Service Specialist
Select Physical Therapy
02.2024 - Current
Medical Receptionist/Certified Medical Assistant
City of Long Beach Health Department
05.2019 - 12.2023
Paraprofessional Aide
Child Development Services
01.2016 - 05.2019
Medical Assistant - Healthcare
UEI College