Kelly Irishura
Beaumont,AB
Summary
Compassionate and dependable professional with experience in customer service, retail, food service, and supporting others in busy environments. Strong communication, teamwork, organization, and problem-solving skills, with a caring and respectful approach when working with people. Adaptable, responsible, and eager to learn, with a strong commitment to providing helpful and professional service.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sales Associate
Tommy Hilfiger
Edmonton, AB
07.2026 - 09.2026
- Assisted customers in finding clothing, sizes, and products to support informed purchase decisions.
- Assisted customers with styling advice and Tommy Hilfiger product knowledge.
- Greeted customers and delivered helpful, friendly service to enhance the shopping experience.
- Resolved customer questions with professional service and clear communication.
- Processed customer payments efficiently at the register.
- Fold, organize, restock, and maintain clothing and merchandise on the sales floor.
- Keep fitting rooms and store areas neat, clean, and organized.
- Work with coworkers to maintain a welcoming and professional store environment.
- Folded, tagged, and presented apparel to Tommy Hilfiger brand standards.
Crew Trainer
McDonald's
Nisku, AB
09.2025 - 08.2026
- Trained new crew members on McDonald's station procedures and service standards.
- Trained and coached new team members on procedures and customer service, enhancing team readiness.
- Prepare and serve food and beverages while following food safety and restaurant standards.
- Resolved customer questions and concerns with professionalism, contributing to positive customer experiences.
- Assisted customers with inquiries and issues at the service counter.
- Supported cash handling, register use, and payment processing at front counter.
- Facilitated open communication between trainees and management to support effective learning.
Caregiver Staffing
ICE Company
Edmonton, AB
02.2024 - 04.2024
- Delivered daily support tailored to individual client needs, enhancing their overall well-being.
- Communicated respectfully with clients while maintaining professionalism and discretion.
- Facilitated routine activities and ensured a safe, comfortable environment for clients.
- Adapted quickly to different clients, routines, and work environments.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved client issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Assessed customer needs during interactions to provide tailored solutions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bakery Production Worker
Upper Crust
Toronto, ON
11.2022 - 09.2023
- Supported daily food production in a bakery production facility, ensuring timely availability of products.
- Prepared, packaged, and organized bakery products for production, contributing to efficient workflow.
- Assisted food production operations in bakery facility, ensuring smooth workflow.
- Packaged pastries, breads, and desserts for display and delivery.
- Followed workplace procedures and food safety standards while handling bakery products.
- Followed all safety guidelines while operating machinery.
- Maintained a clean, organized, and safe production area.
- Collaborated with team members to complete daily production tasks effectively.
- Packaged pastries, breads, and desserts for display and delivery, maintaining product presentation standards.
Education
Some College (No Degree) -
Academy of Health Care Services
Edmonton, ABSkills
- Customer Engagement
- Customer Service
- Client Support
- Retail Standards
- Communication
- Teamwork
- Problem Solving
- Adaptability
- Time Management
- Organization
- Professionalism
- Conflict Resolution
Certification
Certification in Health Care: Customer Care Service – Computek College, Toronto, ON (2023)
LANGUAGES
English – Full Professional Proficiency
Timeline
Sales Associate
Tommy Hilfiger
07.2026 - 09.2026
Crew Trainer
McDonald's
09.2025 - 08.2026
Caregiver Staffing
ICE Company
02.2024 - 04.2024
Bakery Production Worker
Upper Crust
11.2022 - 09.2023
Some College (No Degree) -
Academy of Health Care Services