Kellyane Dodier
Etobicoke,ON
Summary
Dedicated and driven individual with a strong understanding of the medical field. Exceptional multitasking and problem-solving abilities enable navigation of various challenges with ease. Approach every task with tact and discretion, ensuring successful outcomes, whether working independently or as part of a team. Continuously seek opportunities to expand knowledge and skill set, eager to learn new techniques for enhanced expertise.
Overview
7
7
years of professional experience
Work History
Intern
Hospital of Sherbrooke
01.2022 - 05.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Promoted a safe and clean environment, adhering to infection control policies and procedures at all times.
- Assisted in the administration of medications, ensuring accurate dosages for optimal patient outcomes.
- Enhanced patient comfort by diligently monitoring vital signs and promptly addressing concerns.
- Provided education on disease prevention and management, empowering patients to take control of their health.
Medical Receptionist
Hospital CHUS
05.2019 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Hair Salon Receptionist
Centre De Beauté Confidence
11.2015 - 10.2018
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
College Diploma - Medical Estheticians
Anderson College
Toronto, ON02-2026
College Degree Diploma - Nursing
Cégep De Sherbrooke
Sherbrooke, QC05-2022
Skills
- Teamwork and collaboration
- Quick learner
- Sterile technique
- Pre-and Post-operative care
- Patient education
- Client consultation
- Facial treatments
- Record keeping
- Medical spa operations
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Intern
Hospital of Sherbrooke
01.2022 - 05.2022
Medical Receptionist
Hospital CHUS
05.2019 - 05.2022
Hair Salon Receptionist
Centre De Beauté Confidence
11.2015 - 10.2018
College Diploma - Medical Estheticians
Anderson College
College Degree Diploma - Nursing
Cégep De Sherbrooke
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