Kelly Yow

I am a passionate and service-focused General Manager with a proven track record of delivering exceptional customer experiences that foster loyalty and drive repeat business. I excel at leading high-performing teams by cultivating a customer-centric culture and empowering associates to exceed service expectations. My skills include strategic planning, operational management, and conflict resolution, with a strong commitment to continuous improvement and maintaining brand integrity. I am dedicated to building lasting relationships with customers and team members alike to ensure a positive and memorable experience. Known for inspiring staff through hands-on leadership and effective communication, I drive both employee engagement and business growth in competitive retail environments.

• Designed and implemented a leadership development and onboarding program across multiple Pottery Barn locations, resulting in faster ramp-up times and improved management performance; created a training tool later adopted by corporate for nationwide use.
• Served as District Training General Manager, onboarding and mentoring new store managers across the region; consistently improved productivity and helped maintain top-tier performance across multi brand locations.
• Revitalized two underperforming flagship locations, leading strategic changes in operations, team development, and customer experience that resulted in a return to positive sales growth and restored brand standards.
• Appointed Captain of District Design Authority, leading initiatives to elevate leadership and design teams through advanced training and collaboration; enhanced the client experience by strengthening design expertise and service consistency across all locations.
• Served as District Credit Captain for over 5 years, coaching store teams to improve credit program performance, increase associate confidence, and drive revenue growth through targeted training and ongoing support.