Kelly Wilker
Tavistock
Summary
Dynamic and results-oriented leader and Business Analyst with over 24 years of experience in Oracle/PeopleSoft Campus Solutions, specializing in Academic Advisement, Student Records, Financial Aid, and Admissions. Expertise in higher education technology, process optimization, and stakeholder engagement drives a commitment to enhancing the deployment and utilization of enterprise systems within Canadian institutions, promoting efficiency and student success. Proven track record in managing complex projects and leading cross-functional teams to deliver exceptional results in fast-paced environments. Recognized as a trusted advisor and functional lead during numerous system upgrades and implementations at the University of Waterloo, fostering collaboration and innovation to achieve organizational goals.
Overview
27
27
years of professional experience
Work History
Consultant
KelcamTech (KCT) Solutions Inc.
11.2024 - Current
- Provide functional consulting on PeopleSoft Campus Solutions including Academic Advisement, Student Records, and Admissions
- Analyze business processes and recommend system configurations to enhance efficiency and compliance with institutional policies
- Lead or support PeopleSoft upgrades, implementations, and integrations with third-party solutions
- Conduct system testing, troubleshooting, and issue resolution to ensure smooth operation and data integrity
- Collaborate with cross-functional teams, including IT, academic departments, and administrative offices, to align system functionality with business needs
- Develop training materials and conduct end-user training sessions to ensure successful system adoption
- Provide strategic guidance on best practices, reporting capabilities, and process improvements within PeopleSoft
- Stay current with PeopleSoft updates (PUM releases) and emerging trends in higher education technology.
Sponsorship & Marketing
Kitchener Waterloo Oktoberfest
01.2019 - 06.2019
- Worked for a nonprofit organization
- Duties include putting together a list of potential sponsors for the events, contacting current and past sponsors to ask for their participation, track sponsorship income, ensure invoiced and paid, ensure sponsor agreements and recognition are correctly implemented
- Leading a team of colleagues and volunteers
- Implementing event planning and logistics, trouble shooting at event on-site
- Worked with the Board and Executive Director on strategic planning to determine vision for the future as well as goals and objectives for the organization
Registrar’s Office, Faculty of Environmental Studies
University of Waterloo
01.1999 - 08.1999
- Performed duties included admissions records, student records, transcripts, convocation, Watfile, customer service, general inquiries.
- Supervisor of Special Seating and Usher for Convocation ceremonies.
Education
Bachelor of Arts Degree - Liberal Studies
University of Waterloo
01.2021
Diploma - Executive Secretarial Arts
Conestoga College of Applied Arts and Technology
01.1986
OSSGD - undefined
Elmira District Secondary School
06.1985
Skills
- PeopleSoft Expertise:
- 76 PeopleSoft Student Records module training
- 80 & 90 PeopleSoft Academic Advisement module
- 92 PeopleSoft Academic Advisement/Student Records & Financial Aid modules
- PeopleSoft Communication Generation
- Technical Skills:
- Oracle/PeopleSoft Configuration and Coding (Academic Advisement rules, SACR Setup)
- PeopleSoft Reporting (Student Advisement Reports, Process Automation)
- Scrum Master and Agile experience
- Skype for Business, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
- Web Development with Dreamweaver MX
- Business Analysis & Project Management:
- Public Speaking course (2018)
- Art of Plain Language (2020)
- HEUG Presenter Certification Program (2022)
Academic Advisement & Student Record Skills
- Functional lead for Academic Advisement Module. Responsible for testing, analyzing, and coding Academic Advisement (AA) rules for over 1200 programs, plans, and subplans, Trained faculty and staff in creating templates related to program requirements and provided specialized training on AA coding. Extensive expertise in Course Lists, Requirements, Requirement Groups, Course Share Sets, Conditions, Entity Groups, Exceptions, Substitutions, Processes, Reports, Summaries, and Student Advisement Reports.
- Deep knowledge of SACR setup, particularly in managing higher-level structures such as programs, plan, subplans, institutions, careers, grading, degrees, and more. Serve as the Board Liaison for the Academic Advisement Advisory Group within Higher Education Users Group (HEUG).
- Additionally, bring in-depth expertise in the PeopleSoft Student Records module, including course build, requisites, enrollment, academic processes, interfaces, graduation, academic progressions, and special GPA calculations.
Financial Aid Skills
Business Systems Analyst working with Financial Aid Module (since August 2020), within in-depth knowledge of Ontario OSAP, bursaries, scholarships, and Canada Student Loans. Proficient in the full FA structure and processes, from setup to execution. Familiar with internal production support processes, including confirmation of enrollment, continuation of interest-free status, direct remit, waivers, and awards.
Leadership & Professional Contributions
- Higher Education User Group (HEUG):
- Director, International Representative (2018-2021, 2022-2025)
- VP of Education & Engagement, HEUG Executive (2021–present)
- VP of Education & Engagement, HEUG Executive, Canadian Representative, HEUG Global Council (2023–present)
- VP of Education & Engagement, HEUG Executive, Canadian Representative, HEUG Global Council, HEUG Canada Chair (2022)
- VP of Engagement, HEUG Executive, Canadian Representative, Chair of Global Council, Chair of Canadian Executive (2021)
- VP of Membership & Communication, HEUG Executive, Canadian Representative, Chair of Global Council, Chair of Canadian Executive (2019 & 2020)
- HEUG Director, Canadian Representative (2017 & 2018)
- Chair of Canadian Executive (2019–2021)
- Chair, Canada Alliance Conference (2017 inaugural), Past Chair (2018)
- Kitchener Waterloo Oktoberfest:
- Operations Council Member (2020–present)
- Director, Business Development & Member of Operating Committee (2017–2020)
- Director, Event Productions (2014–2016)
- University of Waterloo Staff Association:
- Past Director, Chair of Social Committee
- Current Member, Social Committee
- Other Contributions:
- Member of the Registrar’s Office Social Committee for over 30 years
- Member, Academic Advisement Advisory Group (2015 & 2016)
- Instructor, 9.2 Academic Advisement Training, McMaster University (2015)
- Primary and co-presenter, Alliance Conferences (2004, 2005, 2016)
- Lead for PeopleSoft Upgrades (2013 & 2014)
- Facilitator for training workshops in Academic Advisement and Student Records modules
Timeline
Consultant
KelcamTech (KCT) Solutions Inc.
11.2024 - Current
Sponsorship & Marketing
Kitchener Waterloo Oktoberfest
01.2019 - 06.2019
Registrar’s Office, Faculty of Environmental Studies
University of Waterloo
01.1999 - 08.1999
Diploma - Executive Secretarial Arts
Conestoga College of Applied Arts and Technology
OSSGD - undefined
Elmira District Secondary School
Bachelor of Arts Degree - Liberal Studies
University of Waterloo
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