Kelly Weedon

Sole proprietor providing both residential and commercial cleaning to homes and businesses in the York Region area.

• Manage day-to-day business operations.
• Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
• Develop financial forecasts for informed strategic planning.
• Design training programs, enhancing skills and enabling employee growth.
• Monitor cash flow for sustainable operational practices.
• Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
• Increase customer satisfaction by implementing efficient business processes and providing exceptional service and communication tactics
• Hire train, and manage a high-performing team of employees dedicated to achieving company goals.
• Motivate employees to perform daily business functions.

• Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
• Managed employee schedules for optimal coverage during peak business hours, ensuring efficient operations within the cash office.
• Ensured compliance with all company policies, local regulations, and industry best practices pertaining to cash handling procedures.
• Enhanced the security of the cash office by maintaining up-to-date knowledge of loss prevention measures.
• Provided excellent customer service by resolving complex cash-related inquiries promptly and professionally.
• Trained and mentored new cash office employees, ensuring a smooth onboarding process and adherence to company policies.
• Increased overall store profitability through diligent monitoring of transactional data for potential areas of improvement or cost savings opportunities.
• Coordinated staff schedules to ensure adequate coverage during peak business hours.
• Streamlined cash handling procedures, resulting in reduced discrepancies and increased accuracy.
• Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Provided guidance and counsel to call centre reps for all North American Call Centres as it related to customer satisfaction metrics and recognition.