KELLY WAN
Chula Vista
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
SUSHIYA
04.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Phlebotomist
IVY MEDICAL SERVICES PC
07.2020 - 11.2020
- Labeled blood vials with critical information like time of collection, date and patient name
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history
- Interviewed patients and analyzed and documented medical records to update and file documents
- Verified collection orders and communicated discrepancies to nurses
- Conducted bleeding time tests and updated results into paper or electronic charts.
Sales Manager
WEIBUY INC
01.2020 - 06.2020
- Liaised between cross-functional groups involved in production, designand delivery of products
- Researched and capitalized on emerging opportunities to build businessand expand customer base
- Developed and implemented new sales strategies to update product lines
- Generated sales by executing complete sales cycle process and break-evenrate-tracking through contract negotiations and close
- Leveraged rapport with key retail account leadership to up-sell vendorpartnerships
- Supported all sales team members to drive growth and development
- Maintains professional network of potential clients and businessopportunities.
Tour Operator Manager
Six Friends International Corp
05.2019 - 11.2019
- Provided continuous customer care during visits to meet all travel needsand expectations
- Drafted and delivered contract agreements directly with customers andforeign countries
- Tour director for English speaking VIP groups
- Train and manage a team of administrative staff
- Lead a monthly seminar to educate, coach and train tour organizers aboutbest practices.
Tour Operator
New Sun International Corp FlushingNY
02.2019 - 04.2019
- Created tour programs with focus on providing positive guestexperiences
- Developed long-term relationships with local partners includingrestaurants, cafes, museums and concert halls so travelers could furtherexplore city individually
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Tour Operator Manager
Namei Group inc
04.2016 - 12.2018
- Social media generalize
- Directed multimedia actives
- Coordinate Tour Leaders
- Provide Tourist Assistance
- Team coordination
- Effectively controlled the release of proprietary and confidentialinformation for general client lists
- Evaluated effectiveness of training by surveying trainees and managersand collecting before-and after-data showing training impact.
Tour Guide
E-World Tours And Travel
02.2014 - 03.2016
- Bilinguals tour guide both Chinese and English
- Experienced interpreter for tourist attractions librarian
- Entertained visitors and tourists with various props and signs to ensuremaximum engagement, fun, and lasting memories
- Created tour programs with focus on providing positive guestexperiences
- Promoted passenger and crew safety by maintaining airline and federalaviation regulations at all times
- Fostered strong working relationships with all hotel departments.
Baruch College
05.2012 - 06.2014
- Help students with library computer issue tutor.
Beijing Chinese School of New York
06.2008 - 12.2009
- Developed interesting course plans to meet academic, intellectual and, social needs of students
- Developed, administered and corrected tests and quizzes
- Designed lesson plans focused on age and level-appropriate material.
Education
BBA - Management
Baruch College
New York, NY2014
Skills
- Counseling Staff Development
- Administrative Skills
- Communication Skills
- Chinese
- Counseling
- Multimedia
- Staff Development
- Operator scheduling
- Skilled manager
- Business Administration
- Project Management
- Supporting tours
- Educational tours
- Managerial finance
- Tournament experience
- Problem resolution
- Medical records maintenance
Timeline
General Manager
SUSHIYA
04.2022 - Current
Phlebotomist
IVY MEDICAL SERVICES PC
07.2020 - 11.2020
Sales Manager
WEIBUY INC
01.2020 - 06.2020
Tour Operator Manager
Six Friends International Corp
05.2019 - 11.2019
Tour Operator
New Sun International Corp FlushingNY
02.2019 - 04.2019
Tour Operator Manager
Namei Group inc
04.2016 - 12.2018
Tour Guide
E-World Tours And Travel
02.2014 - 03.2016
Baruch College
05.2012 - 06.2014
Beijing Chinese School of New York
06.2008 - 12.2009
BBA - Management
Baruch College
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