Summary
Work History
Education
Skills
Languages
Timeline
Generic
KELLY WALKER

KELLY WALKER

Prince George,Canada

Summary

I am a well presented, articulate and confident individual with a proven ability to provide exceptional customer service with minimal supervision. I bring seventeen years of customer service experiance with me and I aim to utilize my organizational, time management, problem-solving and administrative skills that I have gained over the years to transition into a receptionist role.

Work History

Traffic Control Person

Lafarge Canada
05.2024 - Current
  • Maintained proper use of traffic control equipment, ensuring optimal visibility for drivers and pedestrians alike
  • Supported construction crews by promptly responding to changing conditions and adjusting traffic control plans accordingly
  • Assured timely project completion by effectively managing traffic during roadwork operations
  • Contributed to efficient project execution by setting up traffic control devices such as cones, barricades, and signs according to established guidelines
  • Demonstrated adaptability, effectively controlling traffic in various weather conditions and environments

Customer Service Representative

Fortis BC
11.2023 - 05.2024
  • Responded to customer requests for products, services, and company information
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients
  • Educated customers about billing, payment processing and support policies and procedures

Store General Manager

Mark's
10.2022 - 04.2023
  • Managed a team of 23 employees
  • Hired, trained and recruited entire team
  • Adjusted and submitted payroll on a weekly basis
  • Responded to customer requests for products, services, and company information
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients
  • Educated customers about billing, payment processing and support policies and procedures
  • Established relationships with large companies and submitted orders for all their PPE requirements
  • Familiar with purchase order procedures

Store Operations Manager

Mark's
06.2018 - 10.2022
  • Exceeded annual sales goals and business objectives with store manager
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings, traffic and sales
  • Trained and developed all new hires
  • Helped with planning schedules and delegating tasks to meet coverage and service demands
  • Generated repeat business with large companies through exceptional customer service, fast fulfillment rates and accuracy in order placement
  • Interviewed candidates for open job positions
  • Performed store audits monthly to ensure all policies and procedures are being followed and all health and safety protocols are adhered to
  • Worked closely with the shipper/receiver to maintain a smooth, door to floor process for product movement
  • Responsible for all visual merchandising through seasonal changes and sell through

Shipper/Receiver

Mark's
03.2015 - 06.2018
  • Responsible for all incoming and outgoing product
  • Inspected and verified in-coming goods against invoices or other documents provided by the shipper
  • Recorded shortages and rejected damaged goods before receiving into the system
  • Unpacked and prepped all product that arrived and maintained an organized backroom for over stock to ensure easy navigation for all staff
  • Maintained internal inventory levels by performing cycle counts weekly to identify theft and remove lost items from the system when needed
  • Removed customer return items that were not suitable for resale from the company's inventory system and arranged for our local charity to pick up
  • Communicated and worked with vendors directly to ensure the company receives credit when necessary
  • Actioned product recalls
  • Completed consolidations and store to store transfers, created shipping labels with the appropriate couriers and arranged for pick-ups
  • Contacted customers when their requested items have arrived and are ready for pick up
  • Maintained an organized filing system for all bill of ladings, transfer papers, consolidation lists, product recalls, packing lists and donation papers
  • Passed the corporate audit all three years in my position

Education

Diploma -

EBUS Academy
Vanderhoof, BC

Skills

  • Payment processing
  • Retail inventory management
  • Teamwork and collaboration
  • Customer service
  • Staff training and development
  • Recruitment and hiring
  • Organization
  • Computer savvy

Languages

English
Professional Working

Timeline

Traffic Control Person

Lafarge Canada
05.2024 - Current

Customer Service Representative

Fortis BC
11.2023 - 05.2024

Store General Manager

Mark's
10.2022 - 04.2023

Store Operations Manager

Mark's
06.2018 - 10.2022

Shipper/Receiver

Mark's
03.2015 - 06.2018

Diploma -

EBUS Academy

Similar Profiles

  • Brennan Brazeal

    Brennan BrazealBrennan Brazeal

    Logistics Coordinator at Lafarge CanadaLogistics Coordinator at Lafarge Canada

    View Profile
  • Weihe Xu

    Weihe XuWeihe Xu

    QA Analyst at Lafarge CanadaQA Analyst at Lafarge Canada

    View Profile
  • Steve Slater

    Steve SlaterSteve Slater

    Ready Mix Truck Operator at Lafarge CanadaReady Mix Truck Operator at Lafarge Canada

    View Profile
KELLY WALKER