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KELLY VO
Murrieta
Work Preference
Summary
Results-driven professional with expertise in customer relationship management and operational efficiency. Proven ability to resolve inquiries and enhance community outreach initiatives, contributing to improved customer satisfaction.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Postmaster
U.S.P.S
Redlands
10.2001 - Current
- Managed daily operations of postal facility and ensured efficient mail processing.
- Supervised staff and coordinated training programs, improving onboarding process for new employees.
- Developed strategies to streamline operations, enhancing overall service delivery within the post office.
- Developed schedules to optimize staff coverage during peak mailing periods.
- Assisted in the hiring and training of new employees.
- Implemented safety protocols to maintain a secure work environment for staff.
- Maintained compliance with federal regulations and postal service policies.
- Resolved customer inquiries and complaints effectively and professionally.
- Collaborated with local businesses to strengthen community outreach initiatives and foster partnerships.
- Oversaw inventory management and ordered supplies for operational needs.
- Maintained financial records, including budgets, expenditures, and income.
- Prepared reports on operational activities for upper management review.
- Communicated postal laws and regulations.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
Skills
- Customer relationship management
- Customer complaint handling
- Operational efficiency
- Workload management
- Continuous improvement
- Employee management
- Workforce development
- Time management
- Team building
- Conflict resolution
- Effective communication
Education
Bachelor of Science - Business Administration
University of California, Riverside
Riverside, CA 09.1994 - 03.1999
Accomplishments
- Spot Award for High Overall Satisfaction Customer Service Surveys
- Achievement Award for Outstanding Service and Dedication
- Special Achievement Award-Third Place level 22 Office for Best of the Best, LA District
Timeline
Postmaster
U.S.P.S
10.2001 - Current
Bachelor of Science - Business Administration
University of California, Riverside
09.1994 - 03.1999