Summary
Overview
Work History
Education
Skills
Qualification
Languages
Timeline
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Kelly Veltri

Sault Ste. Marie,ON

Summary

Dedicated Support Worker with extensive experience in personal assistance and client advocacy. Proficient in delivering compassionate care, managing daily activities, and enhancing clients' quality of life. Strong expertise in communication, problem-solving, and teamwork, with a proven ability to adapt to evolving client needs.

Overview

20
20
years of professional experience

Work History

Personal Support Worker

Community Living Algoma
Sault Ste Marie, Ontario
01.2006 - Current
  • 705-253-1700
  • Developed and implemented personalized care plans tailored to individual client requirements.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Facilitated daily living activities, promoting independence and dignity among clients.
  • Coordinated with healthcare professionals to ensure continuity of care and effective communication.
  • Provided compassionate assistance to individuals with diverse needs, enhancing quality of life.
  • Trained new staff members on best practices for client support and safety protocols.
  • Advocated for client rights and needs within multidisciplinary team settings, ensuring comprehensive support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client progress, adjusting care strategies based on evolving needs.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Led initiatives to improve service delivery processes, enhancing overall client satisfaction.
  • Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Assisted residents with mobility, personal hygiene, and medication management, ensuring comfort and safety.

Education

PSW Certificate - Personal Support Worker

Sault College
Sault Ste. Marie, ON
01.2004

Grade 12 -

Sir James Dunn
Sault Ste. Marie, ON
01.1998

Skills

  • Administer medications
  • Excellent people skills
  • Excellent Time Management
  • Ability to understand nonverbal requests by understanding the patient or client I support
  • Strong knowledge of patient care and requirements
  • Strong leadership skills
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Decision-making

Qualification

  • Knowledge of Microsoft Word, powerpoint, Outlook
  • PSW experience of 19 years to senior citizens and mentally challenged individuals

Languages

English
Native or Bilingual

Timeline

Personal Support Worker

Community Living Algoma
01.2006 - Current

PSW Certificate - Personal Support Worker

Sault College

Grade 12 -

Sir James Dunn
Kelly Veltri