Kelly Van Strien
Victoria,BC
Summary
To obtain a part-time position in customer service to help and serve our community and island culture.
Overview
14
14
years of professional experience
Work History
Furniture and Mattress Sales Consultant
Capital Iron Home Store
04.2024 - 08.2024
- Advised clients on appropriate furniture selections based on their current needs and home improvements.
- Provided sales and customer service assistance to walk-in traffic offering personalized design needs
- Responded to telephone and in-person requests for information and price quotes.
- Wrapped, boxed and loaded furniture into delivery vehicles.
- Managed efficient cash register operations and complex POS systems.
- Organized all delivery schedules of furniture
- Met and exceeded monthly sales targets of $150,000 per employee.
Mobilist
The Mobile Shop
01.2023 - 01.2024
- Engaged new customers and made daily callbacks to invite customers into the store to upgrade their cellphone
- Fast paced and managed long lineups and multitasked sales
- Managed all cellphone and accessory inventory every two weeks as well completing all fedex incoming and outgoing shipments
- Managed daily expectations for sales and talked about daily business on morning teams meetings.
United Parcel Service
01.2022 - 01.2023
- I work part-time early morning shifts finishing no later than 9:30am
- Responsible for loading parcels on two delivery trucks
- I lift parcels as heavy as 200 lbs
- Very fast paced and organization on the trucks is imperative by address.
Cashier Supervisor
Whole Foods Market
01.2022 - 01.2023
- Responsible for coaching, training and development of current and newest team members
- I work in the cash office and count tills, balance and reconcile all safes and make sure daily outages are under $20
- I answer any inbound calls to the store and deal with all customer complaints, returns and exchanges.
Manager
National Money Mart
01.2015 - 01.2023
- Managed all recruitment of new hires and retention of current staff
- Responsible for large sums of daily incoming cash and balancing of safe and cash drawers
- Sales and customer service were of a top priority
- Enrolled in the District Manager Program and received recognition for ongoing sales and month over month increase of revenue.
Part-time cashier
Central Fresh Market
01.2014 - 01.2015
- Worked in customer service department selling lottery and tobacco
- Dealing with return items, answering/directing incoming phone calls, delegating chores, organizing breaks and also responsible for a float cash drawer.
Ticket Agent
CVS Cruise Victoria Sightseeing
01.2011 - 01.2012
- Worked outside at the inner harbor and cruise docks selling bus rides and sightseeing tours for tourists and locals
- Worked alone and managed high volume of customers from the cruise ships
- Organized bus schedules and loaded busses for timely departure
- Responsible for a float cash bag during the entire season which was in my possession at all times
- Dealt with customer complaints regarding bus departure times and satisfaction of tours
- Balancing ticket sales and counting high volumes of cash, which would be submitted to the manager at the end of each shift.
Education
Bachelor - Music Comprehensive
Wilfrid Laurier University
12.2016
Diploma - Music Performance
Camosun College
12.2010
Skills
- Multitasking Abilities
- Good Telephone Etiquette
- Computer Skills
- Cash handling
- Organized
- Detail-oriented
Timeline
Furniture and Mattress Sales Consultant
Capital Iron Home Store
04.2024 - 08.2024
Mobilist
The Mobile Shop
01.2023 - 01.2024
United Parcel Service
01.2022 - 01.2023
Cashier Supervisor
Whole Foods Market
01.2022 - 01.2023
Manager
National Money Mart
01.2015 - 01.2023
Part-time cashier
Central Fresh Market
01.2014 - 01.2015
Ticket Agent
CVS Cruise Victoria Sightseeing
01.2011 - 01.2012
Bachelor - Music Comprehensive
Wilfrid Laurier University
Diploma - Music Performance
Camosun College
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