Kelly Tuckett
Downey
Summary
Recent psychology graduate from CSULB with a solid background in human development and community mental health. Proven experience working with children and neurodiverse clients through ABA services. Strong skills in communication and active listening, focused on culturally responsive care. Seeking to further practical experience in educational or community environments to foster children's growth and daily functioning.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Social Services
REACH
Whittier
09.2024 - Current
- Working in social services for resources in education advocacy communication and housing.
- Personalized support for people with disabilities.
- Our mission is to help transform the lives of individuals with diverse abilities to help them discover their voice and realize their dreams.
- Assisting individuals with daily living tasks while encouraging autonomy, self-expression, and skill development.
- Working in social services for resources in education advocacy communication and housing. Our mission is to help transform the lives of individuals with diverse abilities to help them discover their voice and realize their dreams.
Customer Service / Cashier
Hollywood Sports Park
Bellflower
04.2022 - Current
- Provided customer guidance in a fast-paced environment; checked in large groups.
- Handled money, processed memberships, and organized equipment.
- Assisted guests with questions and explained safety rules.
Registered Behavior Technician
ACES ABA
Cerritos
04.2024 - 06.2024
- Implemented behavior intervention plans created by supervisors to support children with ASD.
- Collected real-time behavioral data and documented progress each session.
- Collaborated with BCBAs and communicated updates through Teams.
- Supported children in emotional regulation, communication, and adaptive skills.
Cashier
Spencer's
Brea
11.2022 - 02.2023
- Processed cash, credit, and gift card transactions efficiently.
- Maintained cleanliness and organization of checkout area.
- Handled customer complaints with professionalism and empathy.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking shelves and organizing displays.
- Trained new staff on register operations and customer service protocols.
- Engaged customers through friendly conversation to enhance shopping experience.
Cashier
Spirit Halloween
Downey
09.2022 - 11.2022
- Handled customer complaints with professionalism and empathy.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Brand Ambassador
Forever 21
Cerritos
10.2021 - 12.2021
- Promoted brand awareness through engaging customer interactions and product demonstrations.
- Developed visual merchandising displays to enhance product visibility and appeal.
- Educated customers on product features, benefits, and current trends in fashion.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
Cashier
The Buffalo Spot
South Gate
08.2021 - 11.2021
- Secret shopper score: A
- Handled customer complaints with professionalism and empathy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained cleanliness and organization of checkout area.
Cashier/Server
Mighty Birds
South Gate
05.2021 - 08.2021
- Earned Employee of the Month.
- Handled customer inquiries and resolved issues with professionalism and patience.
- Promoted special offers and loyalty programs to enhance customer engagement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CA12.2025
Associate of Arts - Psychology
Rio Hondo College
Whittier, CA08.2023
High School Diploma -
Downey High School
Downey, CA05.2021
Skills
- Empathetic listening
- Rapport-building
- Child & family communication
- Documentation & data tracking
- Cultural humility
- Multitasking
- Conflict de-escalation
- Behavioral data collection
- Client advocacy
- Effective communication
- Customer service
- Adaptive support
- Social services
- Social skills
Leadership Experience
- Downey High Link Crew Leader, 2020-2021
- Downey High Lacrosse Team, Captain, JV
- Warren High Swim Team, 2019
- Volunteer at BLAST kids organization 2025
Coursework
- Introduction to Family Therapy
- Community Psychology
- Personality Psychology
- Psychology as a Discipline & Profession
- Critical Thinking
- Public Speaking
Certification
RBT 2024 Aces
Timeline
Social Services
REACH
09.2024 - Current
Registered Behavior Technician
ACES ABA
04.2024 - 06.2024
Cashier
Spencer's
11.2022 - 02.2023
Cashier
Spirit Halloween
09.2022 - 11.2022
Customer Service / Cashier
Hollywood Sports Park
04.2022 - Current
Brand Ambassador
Forever 21
10.2021 - 12.2021
Cashier
The Buffalo Spot
08.2021 - 11.2021
Cashier/Server
Mighty Birds
05.2021 - 08.2021
Bachelor of Arts - Psychology
California State University, Long Beach
Associate of Arts - Psychology
Rio Hondo College
High School Diploma -
Downey High School