Kelly Trang
Calgary,AB
Overview
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Patient Coordinator
Family Braces
Calgary, AB
03.2026 - 08.2026
- Coordinated patient appointments, consultations, treatment schedules, and follow-up visits
- Explained treatment plans, procedures, timelines, and financial options to patients and families in a clear and approachable manner
- Coordinated communication between patients, orthodontists, clinical staff, and front-office team members
- Created and Managed patient records, documentation, and confidential information with accuracy
- Processed payments, discussed financing options, and assisted with treatment-related financial arrangements
- Contacted and communicated with multiple insurance companies to verify patient benefits, confirm coverage, obtain preauthorizations, and clarify treatment eligibility and billing requirements
Bartender/Barback
Canadian Rocky Mountain Resorts
Calgary, AB
04.2024 - Current
- Delivered high-quality customer service in a fast-paced, high-volume environment, ensuring a positive guest experience
- Prepared and served beverages accurately while maintaining speed and efficiency during peak hours
- Handled cash, card transactions, and POS systems with accuracy and accountability
- Built rapport with customers through friendly communication and attentive service
- Maintained cleanliness and organization of bar area, adhering to health and safety standards
- Managed multiple priorities under pressure while staying detail-oriented and professional
- Collaborated with team members to ensure smooth service and efficient workflow
- Resolved customer concerns promptly and professionally to maintain satisfaction
Lead Busser
Canadian Rocky Mountain Resorts
Calgary, Alberta
04.2022 - 04.2024
- Upheld hygiene, presentation standards, and organization of dining areas to ensure a positive guest experience
- Cleared and reset tables quickly and efficiently in a high-volume environment
- Supported servers and kitchen staff to ensure smooth and timely service
- Followed health and sanitation standards to maintain a safe and hygienic environment
- Assisted with customer needs in a friendly and professional manner
- Managed multiple tasks simultaneously while maintaining attention to detail
- Contributed to team efficiency by anticipating needs and staying proactive during busy periods
Nail Salon Receptionist
N&K Nails and Spa
Calgary, Alberta
06.2021 - 08.2023
- Managed high volume of phone calls and client inquiries in a professional manner
- Scheduled and confirmed appointments to optimize daily operations
- Maintained accurate client records and service details
- Processed payments and handled front desk transactions
- Provided personalized service recommendations based on client needs
Education
Open Studies
Southern Alberta Institute of Technology (SAIT)
01.2025 - 10.2026
Lester B. Pearson High School
Calgary, ABSkills
- Customer Service & Communication: Confidently interacting with customers, handling requests, and creating a welcoming environment
- Multitasking & Time Management: Managing multiple responsibilities efficiently in fast-paced settings
- Attention to Detail: Ensuring accuracy in orders, cleanliness, and overall service quality
- Teamwork & Collaboration: Working closely with team members to maintain smooth daily operations
- Problem-Solving & Adaptability: Handling customer concerns and adjusting quickly in high-pressure situation
Certification
- ProServe Certification — Alberta Gaming, Liquor & Cannabis (AGLC), 2024
- Outlook Essential Training — LinkedIn Learning, 2025
- Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps) — Microsoft, 2025
- Microsoft Office Specialist: Word Associate (Microsoft 365 Apps) — Microsoft, 2025
References
References available upon request.
Timeline
Patient Coordinator
Family Braces
03.2026 - 08.2026
Open Studies
Southern Alberta Institute of Technology (SAIT)
01.2025 - 10.2026
Bartender/Barback
Canadian Rocky Mountain Resorts
04.2024 - Current
Lead Busser
Canadian Rocky Mountain Resorts
04.2022 - 04.2024
Nail Salon Receptionist
N&K Nails and Spa
06.2021 - 08.2023
Lester B. Pearson High School