Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Tillotson

London,Ontario

Summary

Dedicated housekeeping professional with a strong focus on customer service and health compliance, honed at Parkwood Institution Mental Health. Expert in chemical handling and staff training, I consistently enhanced cleanliness standards and fostered teamwork, resulting in reduced patient complaints and improved operational efficiency. Committed to maintaining a pristine environment through effective cleaning techniques.

Overview

36
36
years of professional experience

Work History

Housekeeping Aide

Parkwood Institution Mental Health
11.2003 - Current
  • Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
  • Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
  • Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Reduced complaints by addressing guest concerns promptly and professionally.
  • Dusted and polished surfaces to achieve attractive shine.
  • Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
  • Transported soiled linens to laundry facilities.
  • Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
  • Prepared rooms with top-notch standards every time.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
  • Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
  • Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
  • Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
  • Trained other staff members by physically demonstrating complex tasks.

Housekeeping Aid

Alexandra Hospital
12.1989 - 09.2023
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.

Education

Ingersoll District Collegiate High School
Ingersoll, ON

Skills

  • Customer service
  • Housekeeping
  • Chemical handling
  • Customer service-focused
  • Health and safety compliance
  • Bathroom cleaning
  • Cleaning techniques
  • Dusting techniques
  • Waste disposal
  • Kitchen cleaning
  • Carpet cleaning
  • Restocking supplies
  • Polishing surfaces
  • Sanitization procedures
  • Pest prevention
  • Upholstery care
  • Cleaning bathrooms
  • Physically strong
  • Staff training
  • Mopping and sweeping
  • Ordering cleaning supplies
  • Vacuuming
  • Dusting furniture
  • Customer-oriented

Timeline

Housekeeping Aide

Parkwood Institution Mental Health
11.2003 - Current

Housekeeping Aid

Alexandra Hospital
12.1989 - 09.2023

Ingersoll District Collegiate High School

Similar Profiles

CREATE PROFILE
Kelly Tillotson