KELLY THORS
West Kelowna
Summary
Respectful Clinical Manager with knowledge of health care administration and clinical philosophy. Familiar with human resource management. Talented at maintaining and developing effective relationships with staff and senior leadership. Excellent supervisory skills and performance working under pressure.
Overview
20
20
years of professional experience
Work History
Clinical Operations Manager - Access and Flow
Interior Health Authority
08.2022 - Current
- Assisted with and created processes to efficiently support access and flow from the emergency department throughout KGH.
- Improved staff satisfaction by streamlining clinical operations and implementing efficient processes.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Regularly evaluated employee performance and provided feedback.
- Implemented new policies and educated staff on changes.
- Collaborated and liaised with other healthcare professionals and interdisciplinary teams to develop comprehensive patient care plans to provide highest quality of care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Patient Care Coordinator
Interior Health Authority - KGH Emergency Department
01.2015 - 08.2022
- Leadership - serve as a role model/resource to staff for clinical decision making,
- Management - time & resource management, team supervision, maintain adequate staffing levels and counseling and education of families
- Knowledge Integration - utilize factual information from prior/current learning to support decisions with relevant, research based evidence
- Integrate best practices from health related disciplines into professional practice
- Communication - high level ability to communicate effectively with patients, families, public, staff and members of the interdisciplinary team using verbal and written communication
- Critical Thinking - ability to integrate and evaluate pertinent data from multiple sources to problem solve effective and efficiently
- Assessment & Intervention - demonstrated ability to complete initial and ongoing client assessments (clinical and diagnostic reasoning) and provide nursing care through appropriate / prescribed technical, therapeutic and safety type interventions.
Registered Nurse
Interior Health Authority
01.2004 - 08.2022
- Human Caring and Relationship Centered Practice - ability to promote client-focused care that demonstrates care for and with clients and significant others, sensitive to diverse cultures and preferences, client advocacy and social justice concerns
- Coordinator - responsible for access and flow, patient placement, bed utilization and staffing during weekends, evenings and night shifts
- Clinical resource to staff in resolving problems regarding patient care, staffing levels and bed utilization
- Accountable for ensuring excellence in the provision of patient centered care throughout the hospital on my assigned shift
- Patient Populations - trauma, sepsis, medical and surgical (orthopedic, neurology, thoracic, vascular, plastics and general)
Education
Bachelor of Science - Nursing
Okanagan University College
01.2004
Skills
- Proven Leadership Ability
- Strong Clinical Knowledge
- Detail Oriented
- Critical Thinking/Problem Solving
- Training and mentoring
- Change Management
- Conflict Resolution
Professional Development
- BCNU Steward, 2019-2021
- Core Linx, 2013
- Critical Care Course, 2006
- Basic/Advanced Life Support instructor, 2020/2021
- Employee Psychosocial Check In: Training for Leaders
- Power + Systems - Organizational Workshop
- Speed of Trust
- Communication and Conflict Fundamentals
References
Available upon request
Timeline
Clinical Operations Manager - Access and Flow
Interior Health Authority
08.2022 - Current
Patient Care Coordinator
Interior Health Authority - KGH Emergency Department
01.2015 - 08.2022
Registered Nurse
Interior Health Authority
01.2004 - 08.2022
Bachelor of Science - Nursing
Okanagan University College
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