Kelly Thorpe
London,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager - Aerosports Trampoline Park
Aerosports Trampoline Park
London, ON
07.2023 - Current
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Ensured safety of all trampoline users by enforcing rules and regulations.
- Inspected equipment regularly to ensure it meets industry standards for safety and performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager - A&W London, ON
A&W
London
01.2020 - 07.2023
- Recruited, trained and empowered employees to achieve key performance indicators.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Team Leader - McDonald's London, ON
AerosportsAerosportsMcDonald's
London
01.2016 - 01.2020
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained the work area in a clean and orderly condition
- Cross-trained in all areas and the ability to provide feedback to other crew members to provide seamless service
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Sales Associate - Maurices Stratford, ON
Maurices
Stratford
01.2015 - 01.2017
- Greeted customers and provided exceptional customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Skills
- Sales Expertise
- Safety Assurance
- Customer Service
- Operations Oversight
- Inventory Control
- Labor Cost Controls
- Training and Development
- Performance Evaluations
- Inventory Tracking
- Order Fulfillment
- Proficient in MS Word, Excel, Outlook, and PowerPoint
- Proficient in Sage 50, Sage 300, Quickbooks
Certification
- Food Handlers Certification; Expiry 2027
- First Aid & CPR/AED Level C; Expiry 2026
References
References available upon request.
Timeline
General Manager - Aerosports Trampoline Park
Aerosports Trampoline Park
07.2023 - Current
General Manager - A&W London, ON
A&W
01.2020 - 07.2023
Team Leader - McDonald's London, ON
AerosportsAerosportsMcDonald's
01.2016 - 01.2020
Sales Associate - Maurices Stratford, ON
Maurices
01.2015 - 01.2017
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